VOLO HEALTH INSURANCE TPA PRIVATE LIMITED
support@volohealthtpa.com

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(Formerly Known As East West Assist Insurance TPA Pvt.Ltd. - (EWA)
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About Us
Volo Health Insurance TPA Private Limited Formerly As East West Assist Insurance TPA Pvt.Ltd. (IRDA License No.18 Validity from 16-05-2023 to 15-05-2026) is a dedicated Third Party Administrator (TPA) Health Services, licensed by the Insurance Regulatory & Development Authority (IRDA) on May 16, 2002.
About Us
The company provides third party administration in healthcare services, which include designing medical plans, administering healthcare claims and providing managed healthcare services to the Insurance Companies and Corporations.

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Hospital Network List - Updated

PRIVACY NOTICES

EULA AGREEMENT

Volo Health Insurance TPA Private Limited Certificate of Registration,
IRDA Licence No. 018,
Validity from 16-05-2023 to 15-05-2026

FAQ FOR GMC

Privacy Policy

(Please check the De empanelment list when searching for hospitals, as these hospitals cannot provide cashless and reimbursement services)

© Copyright 2025 Volo Health Insurance TPA Private Limited. All Rights Reserved Credit : VoloHealth
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Corporate | Others | Temp CCN
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(Pan card is mandatory, if claim amount is above 1 lac rupees.)
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Services
  • Senior Citizen Cell
  • Cashless Service
  • Reimbursement Service
  • Claim Lodge
  • Grievance
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Claim & Policy Status

Senior Citizen Cell

Helpline Numbers
Senior Citizen Cell grievance@eastwestassist.com 011-47222647
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  • De-Empanelment Work Flow Process

  • Download IRDAI Part A Insured Claim Form
    Download IRDAI Part B Hospital Claim Form
  • Download MOU form

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  • Upload MOU Details
  • Upload Bank Details
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Senior Citizen Cell



DETAILS OF PRIVATE NURSING HOME / HOSPITAL
Name of hospital*: Address*:
State*: City*:
Hospital Registration number*: IRDA Unique identification:
PAN Card number* Specialties*
Phone no.*:
Email*: Website:
No. of in-house doctors *: No. of outside consultants*:
Total no. of beds*: Tariff discount(minimum 10%)*:
List of tpa : Name of Medical Director *:
Medical Director Email*: Contact number / Mobile *:
Name of medical superintendent *: Contact number / Mobile *:
Name of TPA Coordinator*: Contact Number/Mobile*:

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Escalation Matrix
Contact Person Name*: Email*:
Contact Number/Mobile*:
In case of emergency / notification calls from our organization to your hospital, the Person to contact
Name*: Contact Number/Mobile*:
Name of Financial Officer / Accounts officer *: Contact number / Mobile *:
Annexure A +

The hospital must provide the following information for the purpose of efficient functioning of the relationship with VOLO and rapid processing of the claim.

  • 1. A recent brochure of the hospital with current tariff list of services and procedures that are carried out at the hospital/nursing home/clinic.
  • 2. List of various specialties available in your hospital
  • 3. Name and phone number of persons who may be contacted on an emergency basis on holidays and at night, the contact details of the physician in charge of the patient should be given.
  • 4. Any suggestions you may have for smooth functioning of this relationship.
  • 5. Phone number, mobile number, all contact details of the owner, medical director or person with authority in charge of handing insurance formalities at the hospital Email address to be included if present.
  • 6. Bank details of the hospital to be provided for a rapid wire transfer for payment.
  • 7. If there is any change in address, contact phone number, email, address, of the hospital, personal email, accounts section or contact person of the hospital, it should be intimated in writing by, post or email to VOLO at the earliest.
Annexure B +

When the hospital submits bills, kindly ensure that all the following documents are attached:

  • 1. Hospital bill in original with bill breakups; to be signed by signed by the patient before discharge form the hospital whenever possible,
  • 2. Original reports of all investigations such as, ECG, X-ray, Ultrasound, CT scan etc., even if the test has been repeated, all repeat reports to be attached , All the reports should be signed by the treating physician or the medical superintendent.
  • 3. Photocopy of the insurance policy of patient and their identification card (both sides of the card).
  • 4. In case investigations are done at a place other than the hospital/nursing home/clinic, kindly provides original bills along with the original reports
  • 5. Discharge Summary in original.
  • 6. Pharmacy bills and breakups of the bill.
  • 7. Doctor prescriptions in original.
  • 8. Operation theater & OT consumables breakups
  • 9. Claim form with signatures of patient.

This list may be modified from time to time for efficient processing of claims and shall be intimated to you in writing.

Annexure C +

When requesting authorization from the alarm center of VOLO, kindly provide the following Information by phone call which should be promptly followed by email.

Full name of patient Age
Sex Residential address
Name of insurance company/ corporation Policy number
Identification card number Dates of validity
Name of Hospital Name of treating doctor
Contact phone numbers of treating physician/surgeon Patients location in the hospital/ bed number/ room number
With extension number of bedside telephone Date and time of admission
Working diagnosis Medication given and investigations done at the time of informing VOLO
Approximate daily cost Likely number of days the patient may be hospitalized
If any family members or companion is with the patient.

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Hospital Services
Are the following available Yes No Yes No
Imaging
X-ray Doppler
Ultrasound CT scan
MRI Barium studies
Laboratory
Hematology Biochemistry
Serology If in-house ABG (arterial blood gas examination)
not available. Is it possible to send the sample elsewhere?
Histopathology HIV 1
HIV 2
Cardiology
Electrocardiograph Echo
Defibrillator Cardiac monitor
Pacing – Temporary Permanent
TMT Holter

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Are the following available Yes No Yes No
Respiratory
Spirometry Nebulizer
Ventilator Oximetry
BIPAP
Pharmacy
24 hours and only for inpatients? Available to general public?
Blood bank – In house? In house – is blood checked for - HIV 1
HIV 2 Hepatitis B
Hepatitis C If not in hospital, which blood bank’s is used Please provide name and phone number of the bank.
Surgery
Operation theater ( number minor/major) C arm available
CTVS (cardio thoracic vascular surgery) Cardiac Bypass
General surgery Neurosurgery
Please add other if available
  
  
  

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Are the following available Yes No Yes No
Emergency
Emergency room 24 hour resident in the hospital
Specialists on call Or present 24 hour in the hospital
Nephrology
Peritoneal Dialysis Hemodialysis
Renal transplant
Gastroenterology
Endoscopy Colonoscopy
ERCP
Neurology
EEG (electro encephalogram) Sleep lab
EMG / NCV (electro myelogram / nerve conduction studies)
Orthopedics
Acute Trauma can be rapidly operated Joint replacement

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Are the following available Yes No Yes No
Special care units
Intensive care unit –ICU Intensive Coronary Care unit – ICCU
Pediatric intensive care unit – PICU
Maternity / OBGYN
Delivery / labor room Gyne operations (hysterectomy etc.)
Pediatrics
Ventilator Nursery
Incubator Neonatologist
Other departments
Please add other specialties, services, facilities available in Your institution
  
  
  
Dentistry Dietitian
Dermatology Endocrinology
Hematology Psychiatry
Physiotherapy Oncology
Other information
Food for patients available Private duty nurses available
Oxygen

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MOU signing date : Validity
Form filled by *:
Signature* (Signature must be less than 20 KB and dimension 200x50):  
Designation*:

Memorandum of Understanding

This memorandum of understand is entered into on at New Delhi between Volo Health Insurance TPA Private Limited, a third party administrator having it’s office at 404 & 602, DLF Place Saket, 4th Floor, Mall Office Block, District Centre Saket, New Delhi - 110017, represented by it’s C.E.O/M.D/C.O.O/ DIRECTORS’ And M/s Hospital, having its office at Herein after referred to as the hospital/nursing home/clinic.

Whereas the above two parties have decided to enter into an agreement to provide medical services to the health insurance sector and other corporations whereas the parties have decided to set out in writing the terms and procedures based on which the agreement becomes operational for a validity of 3 years.

Now this memorandum of understanding shall witnessed as under

Purpose: To enroll the hospital as a participating healthcare provider to the Volo Health (VOLO) group of service provider. I. VOLO will provide the following services by virtue of this agreement.

  • 1. To provide insurance companies and employees of corporations information and access to quality health care.
  • 2. To base with health insurance sector.
  • 3. To offer cashless services to clients through the provider network.
  • 4. To provide a twenty four hour alarm center
  • 5. Being listed as a preferred care provider on the list of VOLO
  • 6. VOLO will settle all approved, reasonable bills within 60 days of receipt of bills and supporting documents as details in the attached annexure

II. The hospital/nursing home/clinic shall provide

The Hospital/nursing home/clinic by virtue of being a preferred provider for VOLO clients, the Hospital will provide the following services.

  • 1. All clients will be received and treated on a priority basis at all times.
  • 2. Soon after admission or arrival of the patient and no later than 24 hours, the VOLO alarm center will be notified of the patients admission so that authorization of services may be processed and communicated by VOLO to the hospital at the earliest.
  • 3. The hospital will provide cashless services to VOLO clients on obtaining authorization
  • 4. The procedure for obtaining authorization is set out on a separate document that is being provided with this Memorandum of understanding.
  • 5. For payment after authorization by VOLO; the hospital must supply all document as listed in Annexure B.
  • 6. All bills must be submitted promptly by the hospital but no later than seven days of discharge of the patient for prompt reimbursement.
  • 7. No liability whatsoever shall develop on VOLO in the event that facts have been concealed form VOLO regarding the nature of the patients past or present history or on account of late submission or compliance of instructions as laid out and hence rejected by the insurance company.
  • 8. The hospital shall always inform VOLO in writing whenever their tariff is revised, some new services added or services/ facilities curtailed.

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III
  • 1. The role of VOLO is to ensure that the best possible services to their clients at the most reasonable and competitive costs.
  • 2. It is made explicitly clear that in so far that any services that maybe provided by networked hospital provider to it’s clients in so far as it leads to any negligence or deficiency in service on part of the hospital wherein the client or his or her family members has taken treatment, VOLO shall not in any way be liable or responsible for any such negligence, deficiency or damages.

IV. Laws and Jurisdiction : For all disputes that may arise by the virtue of this agreement, the laws of India shall apply and the jurisdiction shall be the courts at New Delhi, India.

V. Medication: This agreement can be modified from time to time by mutual consent of both parties

Signed for VOLO Signed for Hospital
Signature   Signature*(Signature must be less than 20 KB and dimension 200x50) :
Name  Name* :
Title/Designation  Title/Designation* :
Date:  Name of Hospital/Nursing home/clinic* :
  Date*:

Please attach hospital/nursing home/clinic brochure, charge schedules of laboratory, Investigation, Room charges etc. Please add additional sheets if required. Attach file should be maximum 1MB

Copy of hospital registration certificate/copy of shop/commercial (whatever applies) Pollution certificate*
ISO certificate (if applicable) Registration of Chief doctor*
Schedule of charges(Package rates). in excel format only* Cancelled bank check*
Photographs of facilitates-Hospital entrance, general ward, Operation Theater, ICU/NICU, generator sets*
Volo Health Insurance TPA
Volo Health Insurance TPA Private Limited 2nd floor, J P House Plot No.172, Lane 2, Westend Marg,
Saidulajab, Next to Saket Metro Station New Delhi—110030 Tel number: 011-47222666 Email: assistance@eastwestassist.com For Cashless: Email: cashless@eastwestassist.com Phone Number:011-47222601,602,615 | 7838807980

THANK YOU FOR TAKING THE TIME TO FILL THIS FORM
No membership fee required

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Customer Satisfaction Survey


TPA card

1. How long did it take to get your card after the date of issuance of policy?
7 days 15 days Over 15 days.

2. Did you get the user guide book along with instructions?
Yes No

Experience of call center

3. How soon was your call answered?
Within 3 minutes Within 5 minutes Not answered at all

4. Was the executive able to answer your query satisfactorily?
Yes No

5. Was the executive knowledgeable and helpful?
Yes No

Cashless preauthorization

6.How long did it take to get your guarantee letter after submission of preauthorization form to TPA
30min- 1 hour 1 hour -2 hours Over 2 hours

7.Were you satisfied with the response time as per your situation?
Yes No

Timely payment of reimbursement claim

8. How quickly was your reimbursement paid after submission of documents?
15 days One month Over one month


Please share your overall experience with Volo Health Insurance TPA on a scale of 1 to 5.
1 being poor and 5 being excellent
1 star 2 star 3 star 4 star 5 star

Downloads/Uploads

Latest Updates


Sno Updates Last Updated On
1 EWA TPA IOS App (New) 03-03-2015
2 EWA TPA Android App (New) 27-02-2015
3 EWA TPA Windows App (New) 27-02-2015
4 First Aid for Anyone Anywhere 20-01-2014
5 Health and Travel health 20-01-2014
IRDAI PUBLIC DISCLOSURES

Disclosure 2019-20 :  Public disclosure on the qualitative and quantitative parameters of the health services rendered to policyholder of 2019-2020
Insurance Company List
Name Action
United Insurance Co. Ltd. View Public Disclosure
National Insurance Co. Ltd. View Public Disclosure
Iffco Tokio General Insurance View Public Disclosure
The Oriental Insurance Co Ltd View Public Disclosure


Disclosure 2020-21 : Public disclosure on the qualitative and quantitative parameters of the health services rendered to policyholder of 2020-2021
Insurance Company List
Name Action
Care Health Insurance View Public Disclosure
National Insurance Co.Ltd. View Public Disclosure
Iffco Tokio General Insurance View Public Disclosure
The Oriental Insurance Co Ltd View Public Disclosure
United Insurance Co. Ltd. View Public Disclosure


Disclosure 2021-22 : Public disclosure on the qualitative and quantitative parameters of the health services rendered to policyholder of 2021-2022
Insurance Company List
Name Action
The Oriental Insurance Co Ltd. View Public Disclosure
National Insurance Co.Ltd. View Public Disclosure
United Insurance Co. Ltd. View Public Disclosure
Aditya Birla Health Insurance View Public Disclosure
Care Health Insurance View Public Disclosure
Iffco Tokio General Insurance View Public Disclosure
NEW India Assurance Co. Ltd. View Public Disclosure


Disclosure 2022-23 : Public disclosure on the qualitative and quantitative parameters of the health services rendered to policyholder of 2022-2023
Insurance Company List
Name Action
Niva Bupa Health Insurance View Public Disclosure
Raheja Qbe General Insurance View Public Disclosure
Zuno General Insurance View Public Disclosure
Liberty General Insurance View Public Disclosure
Iffco Tokio General Insurance View Public Disclosure
HDFC ERGO General Insurance View Public Disclosure
ICICI Lombard General Insurance View Public Disclosure
TATA AIG View Public Disclosure
New India Assurance View Public Disclosure
Manipal Cigna View Public Disclosure
Magma HDI. View Public Disclosure
Care Health Insurance View Public Disclosure
Aditya Birla Health Insurance View Public Disclosure
National Insurance Co.Ltd. View Public Disclosure
The Oriental Insurance Co Ltd View Public Disclosure
United Insurance Co. Ltd. View Public Disclosure


Disclosure 2023-24 : Public disclosure on the qualitative and quantitative parameters of the health services rendered to policyholder of 2023-2024
Insurance Company List
Name Action
Niva Bupa Health Insurance View Public Disclosure
Zuno General Insurance View Public Disclosure
Liberty General Insurance View Public Disclosure
Iffco Tokio General Insurance View Public Disclosure
HDFC ERGO General Insurance View Public Disclosure
Manipal Cigna View Public Disclosure
Aditya Birla Health Insurance View Public Disclosure
National Insurance Co.Ltd. View Public Disclosure
The Oriental Insurance Co Ltd View Public Disclosure
Universal Sompo General Insurance View Public Disclosure
ICICI Insurance View Public Disclosure
The New India Assurance View Public Disclosure
United India Insurance View Public Disclosure
Raheja QBE View Public Disclosure
MAGMA HDI General Insurance View Public Disclosure
CARE Health Insurance View Public Disclosure
Royal Sundaram General Insurance View Public Disclosure
Star Health Insurance View Public Disclosure
TATA AIG General Insurance View Public Disclosure

  • Care Public Disclosures

  • Manipal Cigna 2022-23



    • IRDAI Annual Reports
    • IRDAI Annual Report 2023-2024
    • IRDAI Annual Report 2022-2023
    • IRDAI Annual Report 2021-2022
    • IRDAI Annual Report 2020-2021
    • IRDAI Annual Report 2019-2020
    • IRDAI Annual Report 2018-2019
    • IRDAI Annual Report 2017-2018
    • IRDAI Annual Report 2016-2017
    PUBLIC DISCLOSURES
    • NIVA Public Disclosure:
    • Network Hospital & Quality parameter:
    • NIVA BUPA Excluded Hospitals List:
    • NL-48 disclosure details
    • Tata AIG
    • Manipal Cigna
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    Cashless Everywhere

    To avail Cashless Everywhere members can do

    Volo Health TPA is pleased to inform you that now cashless treatment will be available at non-network hospitals, members can now choose preferred healthcare provider and receive the care that they need.

    * To avail Cashless Everywhere members can do the following :

    * Call us on dedicated Cashless Everywhere number 9773770810.

    * Whats App & Mobile Application is also available for registered members Or members can email us @cashlesseverywhere@volohealthtpa.com

    * Our team will connect with the hospital and will facilitate cashless hospitalization as per the terms and guidelines of the insurance company.

    Please note :

    * Cashless Request at non-network hospital should be provided to VoloHealth TPA 48 hours prior to date of admission.

    * Cashless request shall be denied in case the non-network hospital is excluded any insurance company. Please refer excluded hospital list on insurance company’s website.
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    Volo Health Insurance TPA Private Limited:

    Escalation Matrix


    HEAD OFFICE: DELHI
    38, Golf Links
New Delhi-110003
    OPERATIONS
    Volo Health Insurance TPA Private Limited
    
2nd floor, J P House Plot No.172, Lane 2, Westend Marg,
    Saidulajab, Next to Saket Metro Station New Delhi—110030
    
Ph: +91-11-47222666 
    


Email: assistance@eastwestassist.com
    REGIONAL OFFICE: JAIPUR 
    SF-50,CROSS ROAD,MALL (2nd FLOOR ),
CENTRAL SPINE,VIDADHAR NAGAR,OPP.ICICI BANK,
JAIPUR—302039
Ph: +91-141-2338848
    
Email : ewa.jaipur@eastwestassist.com
    REGIONAL OFFICE : MUMBAI
    91 Springboard Business Hub Pvt. Ltd.
    
74/II, D Cross Road,
Opp Gate No. 2, MIDC,
    
400093, Seepz, Andheri East, Mumbai,
    
Maharashtra - 400069
    REGIONAL OFFICE : PUNE
    304, 91 Springboard 
    
Clock House, Creaticity Mall
    
Shashtri Nagar ,Yerawada , Pune,
    
Maharashtra – 411006
    REGIONAL OFFICE : BENGALURU
    91 Springboard Business Hub Pvt.Ltd. 
    
George Thangaiah Complex, #21, 80 feet road,
    
near Sir CV Raman Hoapital,
    
Indiranagar, Bengaluru - 560038


    For Senior Citizen Cell
    Email: grievance@eastwestassist.com, Phone Number:011-47222647
    For Cashless
    Email: cashless@eastwestassist.com, Phone Number:011-47222601,615,626 | 7838807980
    For Grievances
    Email: grievance@eastwestassist.com, Phone Number: 011-47222620
    For Cards: 
      Email: cards@eastwestassist.com, Phone Number: 011-47222631|9711779711
    For Hospital enrolment 
    Email: network@eastwestassist.com, Phone Number: 011-47222628|011-47222602
    For Reimbursement 
    Email: reimbursement@eastwestassist.com, Phone Number: 011-47222666,634,638,6113 | 9711779711
    X

    Latest Updates


    Sno Updates Last Updated On
    1 EWA TPA IOS App (New) 03-03-2015
    2 EWA TPA Android App (New) 27-02-2015
    3 EWA TPA Windows App (New) 27-02-2015
    4 First Aid for Anyone Anywhere 20-01-2014
    5 Health and Travel health 20-01-2014
    X

    Escalation Matrix


    Name Designation Email ID’s Phone Number
    Parikshit Mahajan Chairman & Managing Director pmahajan@eastwestassist.com 011-47222624
    Dr. Atul Arora Chief Executive Officer ceo@eastwestassist.com 011-47222623
    Umang Palta AVP Float & Admin umang@eastwestassist.com 011-47222621
    Sabina Sehgal AVP Banking & Disbursements sabina@eastwestassist.com 011-47222614
    Dr R.K Bhat Chief Medical Officer cmo@eastwestassist.com 011-47222619
    Dr. Dimple Head Claims and Cashless dr.dimple@eastwestassist.com 011-47222622
    Stuti Singhal Manager- Operations stuti@eastwestassist.com 011-47222630
    Jai Shankar Regional Manager-NDRO shankar@eastwestassist.com 011-47222617
    Hemant Kumar Coordinator – Card Department cards@eastwestassist.com 011-47222631
    Helpline Numbers
    24 Hour Help Desk assistance@eastwestassist.com 011-47222666
    Senior Citizen Cell grievance@eastwestassist.com 011-47222647
    Cashless Department cashless@eastwestassist.com 011-47222601,602,615 | 7838807980
    Card Department cards@eastwestassist.com 9958592522
    Reimbursement reimbursement@eastwestassist.com 011-47222666,634,638,6113,602 | 9711779711
    Grievances grievance@eastwestassist.com 011-47222620
    Hospital Enrolment network@eastwestassist.com 011-47222628
    Phone Number
    Tel: AIRTEL :- 47222666(100 line)
    X

    Senior Citizen Cell


    Helpline Numbers
    Senior Citizen Cell grievance@eastwestassist.com 011-47222647
    Privacy Notices
    This privacy document pertains to the website “https://www.eastwestassist.com ”hereinafter referred to as“VOLO website”.

    The privacy of your personal information is of vital importance to Volo Health Insurance Tpa Pvt. Ltd. The company ensures that any information of confidential nature provided by you will be protected with utmost care. We are committed to safeguarding the privacy of our website users; this policy sets out how we will treat your personal information.

    1. What information do we collect? We may collect, store and use the following kinds of personal data :
      a. Information about visits to and use of VOLO Website.
      b. Information about any data sharing carried out between you and VOLO on or in relation to VOLO website.
      c. Information that you provide to us for the purpose of registering with us and/or subscribing to our website services and/or email notifications.
    2. Information about website visits :
      a. We may collect information about your computer and your visits to VOLO website such as your IP address, geographical location, browser type, length of visit and number of page views. We may use this information in the administration of this website, to improve the website's usability, and for marketing purposes.
      b. We use cookies on this website. “A cookie is a text file sent by a web server to a web browser, and stored by the Browser”. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
      c. We may send a cookie which may be stored on by your browser on your computer's hard drive. We may also use that information to recognize your computer when you visit our website, and to personalise our website for you.
      d. Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookie by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector.) This will, however, have a negative impact upon the usability of many websites.
    3. Using your personal data: We respect your privacy & the Personal Data submitted on VOLO website will be used for the purposes specified in this privacy policy or in relevant parts of the website. In addition to the uses identified elsewhere in this privacy policy, we may use your personal information to:
      a. Improve your browsing experience by personalizing the website.
      b. Provide other companies with statistical information about our users - but this information will not be used to identify any individual user; We will not without your express consent provide your personal information to any third parties.
    4. Other disclosures in addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:
      a. To the extent that we are required to do so by law.
      b. In connection with any legal proceedings or prospective legal proceedings.
      c. In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention); and
    5. Security of your personal data : We will take reasonable precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. We will store all the personal information provided by you on our secure servers. All electronic transactions you make to or receive from us will be encrypted [using SSL technology]. You are responsible for keeping your password confidential.
    6. Policy amendments: We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. [We may also notify you of changes to our privacy policy by email.]
    7. Your rights : You may instruct us to provide you with any personal information we hold about you. we will provide you with an opportunity to opt-out of the use of your personal data.
    8. Third party websites : The website contains links to other websites. We are not liable or responsible for the privacy practices or contents of such third party websites.
    Consent: By using this website and providing your information, you agree with the terms of this Privacy Policy.You are required to keep yourself updated of any changes made by using the privacy policy from time to time.
    EULA AGREEMENT
    EULA

    PLEASE READ THE FOLLOWING CAREFULLY BEFORE INSTALLING AND/OR USING Volo Health INSURANCE TPA PVT. LTD.’S WEBSITE AND OR MOBILE SOFTWARE APPLICATION

    By clicking the “accept” or “ok” button and in any event by installing and/or using the Volo Health Insurance Tpa Pvt. Ltd. mobile software application and or website (the “App”), you expressly acknowledge and agree that you are entering into a legal agreement with registered email [*] and registered password [*], and have understood and agree to comply with, and be legally bound by, the terms and conditions of this End User License Agreement (“Agreement”). You hereby waive any applicable rights to require an original (non-electronic) signature or delivery or retention of non-electronic records, to the extent not prohibited under applicable law. If you do not agree to be bound by this Agreement please do not download, install or use the App. Ability to Accept. By installing the App you affirm that you are over eighteen (18) years of age and have full ability and power to enter into this Agreement. App Usage Rules. If you are downloading the App from a third party platform or service provider (“Distributor”) such as, without limitation, Apple’s Appstore or Google Play, please be aware that the Distributor may have established usage rules which also govern your use of the App (“Usage Rules”). Usage Rules may be applicable depending on where the App has been downloaded from. You acknowledge that, prior to downloading the App from a Distributor, you have had the opportunity to review and understand, and will comply with, its Usage Rules. The Usage Rules that are applicable to your use of the App are deemed incorporated into this Agreement by this reference. You represent and warrant that you are not prohibited by any applicable Usage Rules and/or applicable law and/or any third party right from using the App; if you are unable to make such a representation you are prohibited from downloading, installing and/or using the App. App License. Subject to the terms and conditions of this Agreement, we hereby grant you a personal, revocable, non-exclusive, non-sublicensable, non-assignable, non-transferable license (“License”) to: (i) download and install the App on a mobile telephone, tablet or device (each a “Device”) that you own, control or are legally entitled to use; and (ii) access and use the App on that Device in accordance with this Agreement and any applicable Usage Rules (defined below). License Restrictions. You agree not to, and shall not permit any third party to: (i) sublicense,redistribute, sell, lease, lend, rent or otherwise commercially exploit the App; (ii) make the App available over a network where it could be used by multiple devices owned or operated by different people at the same time; (iii) access, disassemble, reverse engineer, decompile, decrypt, or attempt to derive the source code of, the App; (iv) copy (except for back-up purposes), modify, transform, improve, or create derivative works of the App or any part thereof; (v) circumvent, disable or otherwise interfere with security-related features of the App or features that prevent or restrict use or copying of any content or that enforce limitations on use of the App; (vi) remove, alter or obscure any proprietary notice or identification, including copyright, trademark, patent or other notices, contained in or displayed on or via the App; (vii) use any communications systems provided by the App to send unauthorized and/or unsolicited commercial communications or for illegal purposes, including violations of applicable laws and/or third party rights; (viii) use the Volo Health Insurance Tpa Pvt. Ltd. name, logo or trademarks without our prior written consent; and/or (ix) use the App to violate any applicable laws, rules or regulations, or for any unlawful, harmful, irresponsible, or inappropriate purpose, or in any manner that breaches this Agreement or violates third party rights. In order to use some of the App features you may have to create or use an account (an “Account”). If you create an Account, you must provide accurate and complete information about yourself. You are solely responsible for the activity that occurs in your Account, and you must keep your Account password secure. You must notify us immediately of any unauthorized use of your Account. You can reach us at support@volohealthtpa.com. The personal information you submit is subject to our Privacy Policy which must be expressly consented to by you. Location Data. Certain features or functionality (“Features”) of the App may collect or be dependent on data related to your geographic location (“Location Data”). If you wish to use these Features, you agree to provide or to make your Location Data accessible or available to us. To the extent that we do collect Location Data, we shall use it in accordance with our Privacy Policy (defined below). If you do not provide or make such Location Data accessible then the Features may be limited or not operate. Intellectual Property Rights. Ownership. The App is licensed as described herein and not sold, assigned or transferred to you under this Agreement and you acknowledge that Volo Health Insurance Tpa Pvt. Ltd. and its licensors retain all title, ownership rights and Intellectual Property Rights (defined below) in and to the App (and its related software and know how). We reserve all rights not expressly granted herein to the App. “Intellectual Property Rights” means any and all rights in and to any and all trade secrets, patents, copyrights, designs, service marks, trademarks, know-how, or similar intellectual property rights, as well as any and all moral rights, rights of privacy, publicity and similar rights of any type under the laws or regulations of any governmental, regulatory, or judicial authority, whether foreign or domestic. Content. The content on the App or generated by the App, including without limitation, the text, information, statistics, analytics, threat reports, threat descriptions, documents, descriptions, products, software, graphics, photos, sounds, videos, interactive features, the App’s uses and, broadly speaking, ourservices (the “Materials”), and the trademarks, service marks and logos contained therein (“Marks”, and together with the Materials the “Content”), is the property of Volo Health Insurance Tpa Pvt. Ltd. and/or its licensors and may be protected by applicable copyright or other intellectual property laws and treaties. You shall not violate any Intellectual Property Rights with respect to the App, the Materials and the Content. “Volo Health Insurance Tpa Pvt. Ltd.” and the Volo Health Insurance Tpa Pvt. Ltd. logo are Marks of Volo Health Insurance Tpa Pvt. Ltd. and its affiliates. All other Marks used on the App are the trademarks, service marks, or logos of their respective owners. You shall not violate them. Use of Content. The content on the App is provided to you “as is” for your personal use only and may not be used, copied, distributed, transmitted, broadcast, displayed, sold, licensed, de-compiled, or otherwise exploited or marketed for any other purposes whatsoever without our prior written consent. If you download or print a copy of the content you must retain all copyright and other proprietary notices contained therein. Fees & Other Charges. The use of the App and, therefore, the License granted hereunder, is subject to the monthly or annual or as otherwise agreed payment intervals in the form of upfront payment and or subscription charges (the “Fees”). Please be aware that any failure to pay applicable Fees may result in you not having, or losing, access to some, or all of the App. Unless otherwise specified in writing by Volo Health Insurance Tpa Pvt. Ltd., any Fees paid by you to Volo Health Insurance Tpa Pvt. Ltd. are not returnable for any reason whatsoever and no requests for refunds shall be granted on any grounds whatsoever. Volo Health Insurance Tpa Pvt. Ltd., at its sole discretion and only as a goodwill gesture, may decide to return and or refund Fees either partly or fully, the quantum of such return and or return to be decided solely by Volo Health Insurance Tpa Pvt. Ltd.and such action by Volo Health Insurance Tpa Pvt. Ltd. shall not be treated as acceptance by Volo Health Insurance Tpa Pvt. Ltd. of any fault and or any liability and or any valid claim for return or refund. Please be aware that your use of the App may require and utilize internet connection, data access, OS or certain updated or upgraded version of certain OS or browsers. To the extent that third parties, including service providers or carriers, charges for your internet or data usage or any of the aforementioned concepts are applicable, you agree to be solely responsible for those charges and understand that failure to pay for such concepts may result in you not having, or losing, access to some, or all of the App. Information Description. We attempt to be as accurate as possible. However, we cannot, and do not, warrant that the App, the Features, the Content and/or the Materials are accurate, complete, reliable, current, error-free or virus-free. We reserve the right to make changes of any kind in or to such concepts, or any part thereof without the requirement of giving you any notice prior to or after making such changes. Privacy Policy. We will use any personal information that we may collect or obtain in connection with the App in accordance with our privacy policy which can be viewed at https://www.eastwestassit.com (“Privacy Policy”), and you expressly consent to us doing so. Notwithstanding, you are aware that you are not legally obligated to provide us personal information, and you hereby confirm that providing us personal information is at your own free will. Please also be aware that certain personal information and other information provided by you in connection with your use of the App may be stored on your Device (even if we do not collect that information). You are solely responsible for maintaining the security of your Device from unauthorized access. Notwithstanding your telephone/mobile is registered with Customer Preference Registration Facility (CPRF) and or notwithstanding the privacy policy of Volo Health Insurance Tpa Pvt. Ltd. and or notwithstanding the Telecom Regulatory Authority of India [TRAI] restrictions/guidelines on unsolicited tele-calls or guidelines/regulations on commercial communications or other TRAI Regulations/ guidelines, by you accessing the web site/App of Volo Health Insurance Tpa Pvt. Ltd. and or by logging in with User ID and password and or by you using the portal/App/platform of Volo Health Insurance Tpa Pvt. Ltd. and or leaving Volo Health Insurance Tpa Pvt. Ltd.’s website half way enquiring/verifying/registering for portal of Volo Health Insurance Tpa Pvt. Ltd. as to products/Services of Volo Health Insurance Tpa Pvt. Ltd. and or Volo Health Insurance Tpa Pvt. Ltd.’s affiliates whether specifically disclosed to you or not, and or by making a request to call you back, it is deemed that you have expressly authorized Volo Health Insurance Tpa Pvt. Ltd. to provide your phone number/mobile number, email ID and other contact details/personal details of you and details as to Services availed/product purchased by you from Volo Health Insurance Tpa Pvt. Ltd. to Volo Health Insurance Tpa Pvt. Ltd.’s affiliates and or partners and or vendors and or service providers and Volo Health Insurance Tpa Pvt. Ltd. can at its sole discretion provide/share your phone number/mobile number, email ID and other contact details/personal details to Volo Health Insurance Tpa Pvt. Ltd.’s affiliates and or partners and or vendors and or service providers, and in this regard you are hereby authorizing Volo Health Insurance Tpa Pvt. Ltd. and its affiliates and or partners and or vendors and or service providers to call you or send you text messages/electronic communications, for solicitation and procurement/cross selling of various products and or services of Volo Health Insurance Tpa Pvt. Ltd. and or various products and services of Volo Health Insurance Tpa Pvt. Ltd.’s affiliates and or partners and or vendors and or service providers, including the upgrading and or renewal of services availed/product purchased by you from Volo Health Insurance Tpa Pvt. Ltd. and or Volo Health Insurance Tpa Pvt. Ltd.’s affiliates and or partners and or vendors and or service providers. In this regard you shall be deemed to have provided your consent to Volo Health Insurance Tpa Pvt. Ltd. and Volo Health Insurance Tpa Pvt. Ltd.’s affiliates and or partners and or vendors and or service providers, as per TRAI guidelines/regulations and accordingly you shall not have any complaint on whatever grounds nor complain to TRAI or any other governmental/quasi-judicial/judicial authorities, as to any alleged unsolicited calls/messages/ communication by Volo Health Insurance Tpa Pvt. Ltd. and or Volo Health Insurance Tpa Pvt. Ltd.’s affiliates and or partners and or vendors and or service providers to you.” Warranty Disclaimers.

    THE APP, THE FEATURES, THE CONTENT AND THE MATERIALS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND INCLUDING, WITHOUT LIMITATION, REPRESENTATIONS, WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, WHETHER EXPRESS, IMPLIED, OR STATUTORY, AND THOSE ARISING BY STATUTE OR FROM A COURSE OF DEALING OR USAGE OF TRADE. WE DISCLAIM ANY WARRANTY AS TO THE ACCURACY, COMPLETENESS, OR TIMELINESS OF ANY INFORMATION TRANSMITTED VIA THE APP, THE FEATURES, THE CONTENT AND/OR THE MATERIALS, AND/OR AS TO THE RESULTS TO BE ATTAINED BY YOU FROM ACCESS TO OR USE OF THE APP, THE FEATURES, THE CONTENT AND/OR THE MATERIALS. WE DO NOT WARRANT THAT THE APP, THE FEATURES, THE CONTENT AND/OR THE MATERIALS WILL OPERATE ERROR-FREE, THAT THE APP IS FREE OF VIRUSES OR OTHER HARMFUL CODE OR THAT WE WILL CORRECT ANY ERRORS THEREIN.YOU AGREE THAT WE WILL NOT BE HELD RESPONSIBLE FOR ANY CONSEQUENCES TO YOU OR ANY THIRD PARTY THAT MAY RESULT FROM TECHNICAL PROBLEMS INCLUDING WITHOUT LIMITATION IN CONNECTION WITH THE INTERNET (SUCH AS SLOW CONNECTIONS, TRAFFIC CONGESTION OR OVERLOAD OF OUR OR OTHER SERVERS) OR ANY NETWORK OR TELECOMMUNICATIONS OR INTERNET PROVIDERS. Volo Health Insurance Tpa Pvt. Ltd. DOES NOT WARRANT THIRD PARTY PRODUCTS, SERVICES AND/OR COMPONENTS. IF YOU HAVE A DISPUTE WITH ANY OTHER APP USER OR THIRD PARTY, YOU AGREE THAT WE ARE NOT LIABLE FOR ANY CLAIMS OR DAMAGES ARISING OUT OF OR CONNECTED WITH SUCH A DISPUTE. Applicable law may not allow the exclusion of certain warranties, so to that extent such exclusions may not apply.

    Limitation of Liability.

    UNDER NO CIRCUMSTANCES SHALL Volo Health Insurance Tpa Pvt. Ltd. BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF DATA, REVENUE, BUSINESS OR REPUTATION, THAT ARISES UNDER OR IN CONNECTION WITH THIS AGREEMENT, OR THAT RESULTS FROM THE USE OF, OR THE INABILITY TO USE, THE APP, THE FEATURES, THE CONTENT AND/OR THE MATERIALS EVEN IF Volo Health Insurance Tpa Pvt. Ltd. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY EVENT, Volo Health Insurance Tpa Pvt. Ltd.’S TOTAL AGGREGATE LIABILITY FOR ALL DAMAGES AND LOSSES THAT ARISE UNDER OR IN CONNECTION WITH THIS AGREEMENT, OR THAT RESULT FROM YOUR USE OF OR INABILITY TO USE THE APP, THE FEATURES, THE CONTENT AND/OR THE MATERIALS, SHALL NOT, IN ANY CIRCUMSTANCE, EXCEED THE TOTAL AMOUNTS, IF ANY, ACTUALLY PAID TO Volo Health Insurance Tpa Pvt. Ltd. FOR USING THE APP WITHIN THE TWO (2) MONTHS PRECEDING THE DATE OF BRINGING A CLAIM.

    You agree to defend, indemnify and hold harmless Volo Health Insurance Tpa Pvt. Ltd. and our affiliates, and our respective officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs and expenses (including but not limited to attorney’s fees) arising from: (i) your use of, or inability to use, the App, the Features, the Materials and/or the Content; (ii) your violation of this Agreement; and (iii) your violation of any applicable law and/or third party right, including without limitation any copyright, property, Intellectual Property Right, or privacy right. Without derogating from or excusing your obligations under this section, we reserve the right (at your own expense), but are not under any obligation, to assume the exclusive defense and control of any matter which is subject to an indemnification by you if you choose not to defend or settle it. You agree not to settle any matter subject to an indemnification by you without first obtaining our express approval. Export Laws. You agree to comply fully with all applicable export laws and regulations to ensure that neither the App (including the Features, the Content and the Materials) nor any technical data related thereto are exported or re-exported directly or indirectly in violation of, or used for any purposes prohibited by, such laws and regulations. Updates and Upgrades. We may from time to time provide updates or upgrades to the App (each a “Revision”), but are not under any obligation to do so. Such Revisions will be supplied according to our then-current policies, which may include automatic updating or upgrading without any additional notice to you. You consent to any such automatic updating or upgrading of the App. All references herein to the App shall include Revisions. This Agreement shall govern any Revisions that replace or supplement the original App, unless the Revision is accompanied by a separate license agreement which will govern the Revision. Third Party Open Source Software. Portions of the App may include third party open source software that are subject to third party terms and conditions (“Third Party Terms”). If there is a conflict between any Third Party Terms and the terms of this Agreement, then the Third Party Terms shall prevail but solely in connection with the related third party open source software. Notwithstanding anything in this Agreement to the contrary, Volo Health Insurance Tpa Pvt. Ltd. makes no warranty or indemnity hereunder with respect to any third party open source software. Term and Termination.

    This Agreement is effective until terminated by us or you. We reserve the right, at any time, to: (i) discontinue or modify any aspect of the App; and/or (ii) terminate this Agreement and your use of the App with or without cause, and shall not be liable to you or any third party for any of the foregoing. If you object to any term or condition of this Agreement or any subsequent modifications thereto, or become dissatisfied with the App in any way, your only recourse is to immediately discontinue use of the App. Upon termination of this Agreement, you shall cease all use of the App.This Section 18.2 and Sections, 8 (Intellectual Property Rights) , 11 (Privacy), 12 (Warranty Disclaimers), 13 (Limitation of Liability), 14 (Indemnity), 17 (Third Party Open Source Software) and 19 (Assignment) to 22 (General) shall survive termination of this Agreement. This Agreement, and any rights and licenses granted hereunder, may not be transferred or assigned by you but may be assigned by Volo Health Insurance Tpa Pvt. Ltd. without restriction or notification. We reserve the right to modify this Agreement at any time by sending you an in-App notification and/or publishing the revised Agreement on the App. Such change will be effective immediately following the foregoing notification thereof, and your continued use of the App thereafter means that you accept those changes. Governing Law and Disputes. This Agreement shall be governed by and construed in accordance with the laws of the State of India without regard to its conflict of laws rules. You agree to submit to the personal and exclusive jurisdiction of the courts located in Delhi, India, and waive any jurisdictional, venue, or inconvenient forum objections to such courts. Notwithstanding the foregoing, we may seek injunctive relief in any court of competent jurisdiction. Nothing in this Agreement shall limit your rights under applicable mandatory law. This Agreement, and any other legal notices published by us in connection with the App, shall constitute the entire agreement between you and Volo Health Insurance Tpa Pvt. Ltd. concerning the App. In the event of a conflict between this Agreement and any such legal notices, the terms of the applicable notice shall prevail with respect to the subject matter of such notice. No amendment to this Agreement will be binding unless in writing and signed by Volo Health Insurance Tpa Pvt. Ltd.. If any provision of this Agreement is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term, and a party’s failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision. YOU AGREE THAT ANY CAUSE OF ACTION THAT YOU MAY HAVE ARISING OUT OF OR RELATED TO THE APP MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED. Nothing in these terms shall limit your rights under applicable mandatory law. You represent and warrant that: (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government or by India as a “terrorist supporting” country; and (b) you are not listed on any U.S. Government or Indian list of prohibited or restricted parties. If you have any questions, complaints, or claims regarding the App, please contact Volo Health Insurance Tpa Pvt. Ltd. at: Email: support@volohealthtpa.com By entering into this Agreement you, to the extent legally permitted, hereby waive any applicable law requiring that this Agreement be localized to meet your language and other local requirements.

    Hospital Empanelment
    • 1 Hospital Details
    • 2 Hospital Services
    • 3 Hospital Services
    • 4 Declaration

    HOSPITAL DETAILS

    HOSPITAL SERVICES

    HOSPITAL SERVICES

    DECLARATION