(Late) Dr N. P. S. Chawla graduated from AIIMS in 1960 and was a practicing physician and cardiologist in Delhi. After postgraduate studies abroad at the Royal College of Physicians in Edinburgh, Harvard Medical School, Boston and the University of Texas Southwestern Medical School in Dallas. He returned to start his practice in Delhi in 1969 as a Consultant Physician and Cardiologist. In 1970 he did his first Air ambulance and Commercial Airline Transfer of patients. Since then he had been providing services to the local and international travelling community in the country.

In 1973 the East West Medical Center a hospital in New Delhi, was started. Subsequently in 1987 East West Rescue was created, whose prime function was to assist international insurance companies whenever one of their insured required medical assistance in the Indian Subcontinent.

Dr. Chawla over the years has supervised over:

• 10000 (Four thousand) patient transfers by commercial airliners and,
• 3000 air ambulance & helicopter transfers worldwide.,
• 6000 (two thousand) long distance road ambulance transfers ,
• 70000 (Thirty thousand) medical assistance's to various international companies.

Dr. Chawla has been president of the Indian Medical Association in 1985 and is the author of "The Penguin Family Medicine Encyclopedia". He has written articles for numerous medical journals and presented original research papers both nationally and internationally.

Previous Positions

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• Founder Director, East West Assist Insurance TPA Private Limited, New Delhi, India ,
• Managing Director, East West Rescue Pvt. Ltd., New Delhi, India .,
• Medical Director, East West Medical Centre, New Delhi, India,
• Medical Director, India Air ambulance, New Delhi, India .
• President, AIIMS - Alumni Association

Panel physician held -

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• Embassies American, Australian High Commission, Argentina, Austria, British High Commission, Canadian High Commission, Danish, Finland, German, Irish, Israeli, Italian, Japanese, Netherlands, New Zealand, Norwegian, Singapore, Swedish
• Airlines Air Canada, British Airways, Canada 3000, Delta, Pan American, Swissair, Lufthansa, United Airlines
• Government & corporations Bechtel, BHP, CARE, Dupont, Continental Foundation, Flour Daniel, Nabha Jakri Joint Foundation, United States Department of State, United Nations, Uri Civil, World Bank, UNHCR, UNDP, UNICEF, Shell, Seagrams

International Assistance Companies

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• Australia /New Zealand - Access 24, Covermore, Customer Care, First Assistance, Omega, IMAN, Universal Assistance, World Care
• Argentina - C, Universal Assistance
• Austria - Coris, Tyrolean Air Ambulance, Austrian Air Ambulance
• Belgium - ARC, C, Eurocross, Eurocall, Inter Assistance, ISIS, Touring Assistance
• Canada - Assure Assistance, Worldwide Assistance, World Care Assistance
• Denmark - Euro Alarm, European Travel Insurance, International Health Insurance, Kompas, Mayday, SOS Copenhagen, Nordic Assist
• Finland - EMA, Euroflight, Medevac Partners, Sampo, Whuri
• France - A +, AMI, AXA, CEA, CGS, Contact Assistance, Coris, Elvia, Fidelia, Guarenti, Gesa, IMA, Mondial, Medic Air, SFA, TMS, UAP
• Germany - ADAC, German Air Rescue, ICAM, Malteser, Medicus, Mercur, ORAG, Rhein- Main Assistance, Roland, SFA
• Greece - C, Interamerican Assistance, Gamma Assistance
• Hungary - Atlasz Italy AIDE, AMI, Coris, Elvia, Filo Diretto, Ital
• Ireland -Allianz, Alpha
• Israel - ACA, Arkia, Ararat, Clal, Ilit, Femi, Shiloah, Shalom om
• Japan - Ace, Tokio Marine, SOS Tokyo, Yasuda
• Malaysia - Trans-world Assist
• Netherlands - ANWB, Elvia, Eurocross, Interpartner, ISIS, OHRA, Omni Care, Schade Alarm Services, SOS International
• Norway - Norwegian Air Ambulance
• Philippines - Ibero
• Portugal - ADA
• Russia - Coris Express
• Singapore - AEA, Coris, Gesa, Heng-Gref, International SOS, Mondial, RIMA, World Access
• Spain - Celta, Europea, Ibero, Mapre, RACC, Wintherthur
• Sweden - Folksam
• Switzerland - Medicall, Rega, Supra Assistance, Swiss Touring Club Wintherthur
• Thailand - Euro-center
• U.K. - Alert Assistance, Alpha, Assistance 2000, Cega, Direct Line Assistance, Europe Assistance, First Assist, First Class Assistance Services, Global Response, Green Flag, Healix, IMR, Inter Group, Inter Partner, King fisher Assistance, Lifeline, Medex, Medicall, Mercury, Mondial, Omega, Premier A ssistance, SFA, Specialty Assistance, TAS, Transcare, TMS, Worldwide Assistan ce, Voyagers
• USA - AIG, American International Assistance Services, Kalitta, Intercontinental Medical, MAS, Medex, Medpass, Mutual of Omaha, On Call, SOS, World Access
  
• Others - Aeroflot, Bechtel, CFJV, General Electric, Eco Adventures, Erikkson, Dupont, Flour, Daniel, IKEA, Mercury Travels, Motorola, NJJV, Numerous small groups of (both local and foreigners) tourists trekking or mountaineering in the Himalayas, Schlumberger, Shell, Snow Leopard, Uri Civil, VSO,Yorkshire TV (for Discovery channel)

Dr D. K. Chawla is a practicing physician since the past 30 years, and a specialist in Internal Medicine. She has worked in both government and private hospitals, such as Safdarjung Hospital, All India Institute of Medical Sciences, Sir Ganga Ram Hospital and the East West Medical Center. Dr Chawla received a gold medal for the F.C.G.P. examinations in 1996. Dr Chawla has worked in capacity of Director with East West Rescue Private Limited for six years and was involved with coordination of medical assistance, medical consultation, overall supervision and control of business, arranging for scheduled repatriations and delivering presentations and working papers at internationally acclaimed conferences and delegations. Dr. Chawla is actively involved in leading and developing new areas for her company and backing it by her vast medical knowledge, skills, integrity and supervisory capabilities.

Position

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- Director, East West Assist Insurance TPA Private Limited, New Delhi, India
- Medical Director, East West Rescue Pvt. Ltd., New Delhi, India

Panel physician

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She is a panel physician for the United States Embassy, Lufthansa, Swissair . She has been coordinating medical assistance for international insurance companies for the past 13 years and supervises training of staff involved with medical assistance.

Other contributions

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Dr Chawla is also the author of ‘Travel Health, A Guide For The Indian Subcontinent’ published by Penguin India and a Co-author of ‘Emergency Medical Services and Disaster Management published by Jaypee Publishers. Both of the above books were released in 2001. In addition Dr. Chawla has also contributed articles for international medical journals.

She also conducts First Aid & CPR (Cardio Pulmonary Resuscitation) certification training courses for a large number of Corporates, MNC's, NGO's, Airline's and other leading organisations. Her First & CPR training courses are also delivered as a general awareness and educational programs as community service.

Key clients serviced

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Some of the leading clients which Dr D. K. Chawla has serviced are as under:

United States Embassy, Australian High Commission, Lufthansa, Swissair, British Airways, British High Commission, Continental Foundation, Adventure Tour Operators, Canadian High Commission, German Embassy.

Parikshit Mahajan is an ex-research analyst, who was a member of the Mergers & Acquisitions team of KPMG's Corporate Finance Division in New Delhi. He was actively involved in arranging for strategic investment, project funding and research in various segments across many Industries, conducting business valuations, transaction advisory and business development. Mahajan has graduated with Honors in Commerce and Management from University of Delhi in 1996 after which he worked in PricewaterhouseCoopers (Erstwhile Coopers & Lybrand and was present there during PwC Merger), New Delhi in the Assurance & Business Advisory Services (ABAS). During his term with PwC he pursued Accountancy and Audit for a period of 4 years registered with the Institute of Chartered Accountants of India. He has had a host of extensive training course’s ranging from Health Insurance Claims, Underwriting and Business Modeling and has served a large number of top Fortune 500 MNC clients specifically in the Insurance Sector.

After his tenure with KPMG, Corporate Finance, he founded East West Assist Insurance TPA Private Limited, in January 2002 and procured a license in India to service Health Insurance claims and provide assistance to Indian policyholders from the IRDA (Insurance Regulatory & Development Authority) in May 2002. Mahajan’s main goal has been to stress on quality not quantity, and has been driving gradual business increase over years due to his personal intervention to detail, dynamic control, striving for highest levels of customer satisfaction, an employee centric approach and keeping in mind strong business ethics and most importantly the core values of the East West Group.

His most recent focus and success has been involvement as Ownership and Management team member of a Large TPA in Middle East (Dubai) Maxcare Middle East LLC Dubai (www.maxcareme.com), which would have strategic focus to service more than 10 countries in the region. His new TPA ‘Maxcare ME’ is providing Under writing support, Enrollment processing and Claims Administration to National Life & General Insurance Company of Oman amongst other large clients and have developed cutting edge technologies and innovative products in the field of HMO Based Insurance Plans and Preventive Healthcare, which would be introduced to the Indian market in the coming year after successful implementation and performance in the Middle East/GCC market.

Key Strengths and Initiatives at East West Group :

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• Claims Processing for the largest Health & AccidentInsurer in India National Insurance Co. Ltd. & since 2004.
• Claims settler for the 2nd largest Health & Accident Insurer - United India Insurance since 2007.
• Serviced over a quarter million Health & Accident claims.
• 5 offices & a Network of over 3500 Hospitals Nationwide.
• Secretary General, All India Association of TPA’s.
• Executive council, All India Association of TPA’s.
• One of the best Incurred Claims Ratio (ICR) in the Indian Health Industry @ 72%.
• EClaim Health exchange Cashless Network and Eclaim Filing.
• Online Grievance Redressal.
• Fully online claim processing and access to all stakeholders.
• Expertise in bulk OP Claims and TMGP – Tailor MadeGroup Mediclaim Policies servicing.
• ECard and Online Enrollment processing.
• Fully Web and SMS enabled tracking.

Leading clients serviced:

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National Insurance, United India Insurance, New India Assurance, Oriental Insurance, Glaxo Smithkline Beecham, Tata Power, AVL India, National Building Construction Corp., SMS Seimag India, HCL, Bajaj Capital, Ericsson, US Aid, Oxfam, Lufthansa, Infome dia, GAP, GE, TV Today , India TV Network, Honda, BBC World, YKK, ABB, Allied Domecq, Gillette, Indian Oil, ONGC, ESPN

Dr. Atul Arora

Dr Atul Arora- CEO of East West Assist Insurance TPA Pvt Ltd, a Physician by Profession is an alumni of Delhi University. Armed by an in-depth experience in medicine and health insurance gained by monitoring thousands of large & small medical insurance claims over decades, Dr. Arora is a sought after expert in the domain of TPA Admin & Analytics. He has been a part of various committees at FICCI, panel of experts at PSUs & an associate member of Lok Adalats for settlement of MACT cases. He has been Hon. State Secretary of Delhi Medical Assn, Hon. Jt. Secretary of Indian Medical Assn (HQ) & is GI Council Exec Committee Member.

Managing Director - LPA, & General Manager - GIC
Msc, AIII

Neeraj Batra is an Electrical Engineer by qualification and has served many organisations after passing out from Engineering college. He has been actively involved in key positions in Fortune 200 (500) companies of the world and learnt their systems and processes which have been adopted by other companies now, 20 years later. His trainings such as SMWG (Self Managed Work Group) and LTQ (Leadership Through Quality ) in these companies have helped in him in becoming a successful professional and has contributed to all the companies he worked with, in achieving their goals and objectives.

OTIS Elevators (a company of United Technologies Group), Modi Xerox, Canon New Zealand and HCL are the companies with Global presence that he has worked with in various capacities and achieving highest standards of professionalism while working for them.

Neeraj Batra, joined East West Assist Group in 2004 as General Manager – Corporate Servicing and has brought with him rich and varied MNC experience needed for a start up company to achieve its goals and objectives through clear vision and mission. East West Assist Insurance TPA is a Third party Administrator licenced by IRDA and is engaged by Insurance companies for providing cashless health services to its policy holders. As a start up team member of East West he climbed the ladder of success under an able and dynamic leadership of its current CMD, Mr. Parikshit Mahajan.

The revenues have since increased manifold and is now rubbing shoulders with its large contemporaries.

Key Strengths and Initiatives at East West Group :

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• Processing claims for the National Insurance Co. Ltd. & since 2004 and United India Insurance since 2007.
• Managing 5 offices & a Network of over 3500 Hospitals Nationwide.
• Increased PAN India Region alotment and claim settlement penetration.
• Maintained sustainable Incurred Claims Experience.
• Expertise in servicing bulk OP Claims processing for TGMP Policies.
• Online Grievance Redressal, and moving towards automated process.
• Fully online claim processing and access to all stakeholders.
• Expertise in bulk OP Claims and TMGP – Tailor MadeGroup Mediclaim Policies servicing.
• Pivotal role in selection and training of eligible candidates during the recruitment process.
• Unique and implementable allocation of SPOC’s and RM’s per underwriting office of Insurers.
• Maintaining ECard and Online Enrollment processing.
• Sucessfully Launched EWA Claims App for ios, android and windows mobile.
• Providing sustainaible growth and development wholistically to the TPA business.
• Regulatory and compliance team leader.
• Building systems, processes and IT in order to enable auto adjudication in the coming year.

Leading clients serviced:

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National Insurance, United India Insurance, New India Assurance, Oriental Insurance, Glaxo Smithkline Beecham, Tata Power, AVL India, National Building Construction Corp., SMS Seimag India, HCL, Canon, Xerox, Bajaj Capital, Ericsson, PricewaterhouseCoopers, Thappar Group, Leading Embassies and Consulates, Luxor, Jaguar, Oxfam, Jenson & Nicholson, PNB Housing Finance, Jindal Industries, Singer, Lufthansa, Infomedia, GAP, TV Today, India TV Network, Honda, BBC World, YKK, ONGC.

Neeraj Batra is dynamically handling key clients of the insurance company and is playing a vital role in its company’s endeavour in achieving higher goals and objectives.

Dr. Pragati Sawhney grew up in Middle East and worked in various fields in the preventive healthcare space with large hospitals/providers in United State of America for over 5 years after completing her Master of Public Health & Policy from Columbia University, New York. She worked extensively in improving processes at large hospital groups in the departments of compliance, revenue cycle management, and physician credentialing in USA. She also worked at the Ministry of Health, Kingdom of Bahrain where she head the UN initiated Dental Hygiene program. She is involved in various functions at EWA Health Group and is spearheading strategy, compliance and business process engineering from hospital eclaims on the provider side and taking key strategic initiatives to improve the overall performance of our TPA. She is also Tie Woman Entrepreneur of the Year 2015 and founder of an ecommerce venture called Chockriti Chocolates LLP which has won much allocates.

Dr. Aakriti Gupta is a Bachelor of Dental Surgery (BDS), who is currently leading the Medical team of East West as Chief Medical Officer (CMO). She has been a Topper in Oral and maxillofacial Surgery from prestigious Rajiv Gandhi University & Health Sciences. She has also worked in Delhi Govt. Hospital as Medical Officer. She has great experience in Healthcare and Hospital Administration with expertise in Clinical management and is well versed in Hospital and health administration and claims. Her overseas assignment in Senegal gave her experience in Tele-medicine and Tele-education of Pan–Africa where she was also involved in E-networking project of the Govt. of India. She has earlier worked in East West Assist Insurance TPA in various capacities holding key positions in claims deptt. She has held the position as Senior Medical Officer - key Accounts handling claim adjudication for NIC DRO-4 (Corporate RO), and has been spearheading the relationship of NBCC, and other corporates of this RO. She at a young age brings with her great knowledge and experience on the claims front and we take immense pleasure in announcing her taking charge as Chief Medical Officer of East West Assist Insurance TPA. We wish her all the very best and we know that she has taken her new leadership role diligently and is leading the EWA TPA with great zeal and determination.