This memorandum of understand is entered into on at New Delhi between East West Assist Pvt. Ltd, a third party administrator having it’s office at 404 & 602, DLF Place Saket, 4th Floor, Mall Office Block, District Centre Saket, New Delhi - 110017, represented by it’s C.E.O/M.D/C.O.O/ DIRECTORS’ And M/s Hospital, having its office at Herein after referred to as the hospital/nursing home/clinic.

Whereas the above two parties have decided to enter into an agreement to provide medical services to the health insurance sector and other corporations whereas the parties have decided to set out in writing the terms and procedures based on which the agreement becomes operational for a validity of 3 years.

Now this memorandum of understanding shall witnessed as under

Purpose: To enroll the hospital as a participating healthcare provider to the East West Assist (EWA) group of service provider. I. EWA will provide the following services by virtue of this agreement.

• 1. To provide insurance companies and employees of corporations information and access to quality health care.
• 2. To base with health insurance sector.
• 3. To offer cashless services to clients through the provider network.
• 4. To provide a twenty four hour alarm center
• 5. Being listed as a preferred care provider on the list of EWA
• 6. EWA will settle all approved, reasonable bills within 60 days of receipt of bills and supporting documents as details in the attached annexure

The Hospital/nursing home/clinic by virtue of being a preferred provider for EWA clients, the Hospital will provide the following services.

• 1. All clients will be received and treated on a priority basis at all times.
• 2. Soon after admission or arrival of the patient and no later than 24 hours, the EWA alarm center will be notified of the patients admission so that authorization of services may be processed and communicated by EWA to the hospital at the earliest.
• 3. The hospital will provide cashless services to EWA clients on obtaining authorization
• 4. The procedure for obtaining authorization is set out on a separate document that is being provided with this Memorandum of understanding.
• 5. For payment after authorization by EWA; the hospital must supply all document as listed in Annexure B.
• 6. All bills must be submitted promptly by the hospital but no later than seven days of discharge of the patient for prompt reimbursement.
• 7. No liability whatsoever shall develop on EWA in the event that facts have been concealed form EWA regarding the nature of the patients past or present history or on account of late submission or compliance of instructions as laid out and hence rejected by the insurance company.
• 8. The hospital shall always inform EWA in writing whenever their tariff is revised, some new services added or services/ facilities curtailed.

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