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East West Assist TPA Private Limited (IRDA License No.18) is a dedicated Third Party Administrator (TPA) Health Services, licensed by the Insurance Regulatory & Development Authority (IRDA) on May 16, 2002. It comes into the market backed by the vast experience and skills of the East West Group.

The company provides third party administration in healthcare services, which include designing medical plans, administering healthcare claims and providing managed healthcare services to the Insurance Companies and Corporations.

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Leadership

Dr N. P. S. Chawla

Managing Director

Dr D. K. Chawla

Program Director

Mr. Parikshit Mahajan

Director & Chief Executive Officer
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Executive Team

Mr. D. B. Malik

Group Consultant

Mr. K. S. Nair

Chief Administrative Officer

Mr N Batra

Mr G.S. Sharma

Dr N. P. S. Chawla
MBBS, FCGP, MIAMS, DNB, MNAMS

Dr N. P. S. Chawla graduated from AIIMS in 1960 and is a practicing physician and cardiologist in Delhi. After postgraduate studies abroad at the Royal College of Physicians in Edinburgh, Harvard Medical School, Boston and the University of Texas Southwestern Medical School in Dallas. He returned to stiart his practice in Delhi in 1969 as a Consultant Physician and Cardiologist. In 1970 he dd his first Airambulance and Commercial Airline Transfer of patients. Since then he has been providing services to the local and international travelling community in the country.

In 1973 the East West Medical Center a hospital in New Delhi, was started. Subsequently in 1987 East West Rescue was created, whose prime function was to assist international insurance companies whenever one of their insured required medical assistance in the Indian Subcontinent.

Dr. Chawla over the years has supervised over:
  • 10000 (Four thousand) patient transfers by commercial airliners and,
  • 3000 airambulance & helicopter transfers worldwide.,
  • 6000 (two thousand) long distance road ambulance transfers ,
  • 70000 (Thirty thousand) medical assistance's to various international companies.

Dr. Chawla has been president of the Indian Medical Association in 1985 and is the author of "The Penguin Family Medicine Encyclopedia". He has written articles for numerous medical journals and presented original research papers both nationally and internationally.

Position
  • Managing Director, East West Assist TPA Private Limited, New Delhi, India ,
  • Managing Director, East West Rescue Pvt. Ltd., New Delhi, India .,
  • Medical Director, East West Medical Centre, New Delhi, India,
  • Medical Director, India Airambulance, New Delhi, India .
  • President, AIIMS - Alumni Association

Panel physician
  • Embassies American, Australian High Commission, Argentina, Austria, British High Commission, Canadian High Commission, Danish, Finland, German, Irish, Israeli, Italian, Japanese, Netherlands, New Zealand, Norwegian, Singapore, Swedish
  • Airlines Air Canada, British Airways, Canada 3000, Delta, Pan American, Swissair, Lufthansa, United Airlines
  • Government & corportations Bechtel, BHP, CARE, Dupont, Continental Foundation, Flour Daniel, Nabha Jakri Joint Foundation, United States Department of State, United Nations, Uri Civil, World Bank, UNHCR, UNDP, UNICEF, Shell, Seagrams
International Insurance Companies, TPA'S & Assistance Companies
  • Australia /New Zealand - Access 24, Covermore, Customer Care, First Assistance, Omega, IMAN, Universal Assistance, World Care
  • Argentina - C, Universal Assistance
  • Austria - Coris, Tyrolean Air Ambulance, Austrian Air Ambulance
  • Belgium - ARC, C, Eurocross, Eurocall, Inter Assistance, ISIS, Touring Assistance
  • Canada - Assure Assistance, Worldwide Assistance, World Care Assistance
  • Denmark - Euro Alarm, European Travel Insurance, International Health Insurance, Kompas, Mayday, SOS Copenhagen, Nordic Assist
  • Finland - EMA, Euroflight, Medevac Partners, Sampo, Whuri
  • France - A +, AMI, AXA, CEA, CGS, Contact Assistance, Coris, Elvia, Fidelia, Guarenti, Gesa, IMA, Mondial, Medic Air, SFA, TMS, UAP
  • Germany - ADAC, German Air Rescue, ICAM, Malteser, Medicus, M ercur, ORAG, Rhein- Main Assistance, Roland, SFA
  • Greece - C, Interamerican Assistance, Gamma Assistance
  • Hungary - Atlasz Italy AIDE, AMI, Coris, Elvia, Filo Diretto, Ital
  • Ireland -Allianz, Alpha
  • Israel - ACA, Arkia, Ararat, Clal, Ilit, Femi, Shiloah, Shal om
  • Japan - Ace, Tokio Marine, SOS Tokyo, Yasuda
  • Malaysia - Trans-world Assist
  • Netherlands - ANWB, Elvia, Eurocross, Interpartner, ISIS, OHRA, O mni Care, Schade Alarm Services, SOS International
  • Norway - Norwegian Air Ambulance
  • Philippines - Ibero
  • Portugal - ADA
  • Russia - Coris Express
  • Singapore - AEA, Coris, Gesa, Heng-Gref, International SOS, Mon dial, RIMA, World Access
  • Spain - Celta, Europea, Ibero, Mapre, RACC, Wintherthur
  • Sweden - Folksam
  • Switzerland - Medicall, Rega, Supra Assistance, Swiss Touring Club Wintherthur
  • Thailand - Euro-center
  • U.K. - Alert Assistance, Alpha, Assistance 2000, Cega, Direct Line Assistance, Europe Assistance, First Assist, First Class Assistance Services, Global Response, Green Flag, Healix, IMR, Inter Group, Inter Partner, King fisher Assistance, Lifeline, Medex, Medicall, Mercury, Mondial, Omega, Premier A ssistance, SFA, Specialty Assistance, TAS, Transcare, TMS, Worldwide Assistan ce, Voyagers
  • USA - AIG, American International Assistance Services, Ka litta, Intercontinental Medical, MAS, Medex, Medpass, Mutual of Omaha, On Call, SOS, World Access
  • Others - Aeroflot, Bechtel, CFJV, General Electric, Eco Adve ntures, Erikkson, Dupont, Flour, Daniel, IKEA, Mercury Travels, Motorola, NJJV, Nume rous small groups of (both local and foreigners) tourists trekking or mountaineering in the Himalayas, Schlumberger, Shell, Snow Leopard, Uri Civil, VSO,Yorkshire TV (for Discovery channel)

Dr D. K. Chawla
Program Director

Dr D. K. Chawla is a practicing physician since the past 23 years, and a specialist in Internal Medicine. She has worked in both governmen t and private hospitals, such as Safdarjung Hospital, All India Institute of Medical Sciences, Sir Ganga Ram Hospital and the East West Medical Center. Dr Chawla receive d a gold medal for the F.C.G.P. examinations in 1996. Dr Chawla has worked in capac ity of Program Director with East West Rescue Private Limited for six years and was i nvolved with coordination of medical assistance, medical consultation, overall s upervision and control of business, arranging for scheduled repatriations and deliverin g presentations and working papers at internationally acclaimed conferences and delegatio ns. Dr. Chawla is actively involved in leading and developing new areas for her company and backing it by her vast medical knowledge, skills, integrity and supervisory capabi lities.

Position
- Director, East West Assist TPA Private Limited, NewDelhi, India , - Program Director, East West Rescue Pvt. Ltd., New Delhi, India ,

Panel physician
She is a panel physician for the United States Embassy, Lufthansa, Swissair . She has been coordinating medical assistance for intern ational insurance companies for the past 6 years and supervises training of staff i nvolved with medical assistance.

Other contributions
- Dr Chawla is also the author of ‘Travel Health, A Guide For The Indian Subcontinent’ published by Penguin India and a Co-author of ‘Emergency Medical Services and Disaster Management published by Jaype e Publishers. Both of the above books were released in 2001. In addition Dr. Chawla has also contributed articles for international medical journals.

- She also conducts First Aid & CPR (Cardio Pulmonary Resuscitation) certification training courses for a large number of Corporates, MNC's, NGO's, Airline's and other leading organisations. Her First & CPR training cou rses are also delivered as a general awareness and educational programs as commu nity service.

Key clients serviced
- Some of the leading clients which Dr D. K. Chawla h as serviced are as under:

-United States Embassy, Australian High Commission, Lufthansa, Swissair, British Airways, British High Commission, Continental Found ation, Adventure Tour Operators, Canadian High Commission, German Embassy.

Mr. Parikshit Mahajan
Director & Chief Executive Officer

Parikshit Mahajan is an ex-research analyst, who wa s a member of the Mergers & Acquisitions team of KPMG's Corporate Finance Division in New Delhi. He was actively involved in arranging for strategic investment, project funding and research in various segments across many Industries, conducting business valuations, transaction advisory and busin ess development. Mahajan has graduated with Honors in Commerce and Management from University o f Delhi in 1996 after which he worked in PricewaterhouseCoopers (Erstwhile Coopers & Lybrand and was present there during PwC Merger), New Delhi in the Assurance & Business Advisory Serv ices (ABAS). During his term with PwC he pursued Accountancy and Audit for a period of 4 years registered with the Institute of Chartered Accountants of India. He has had a host of extensive training cour se’s ranging from Health Insurance Claims, Underwriting and Business Modeling and has served a large number of top Fortune 500 MNC clients specifically in the Insurance Sector.

After his tenure with KPMG, Corporate Finance, he f ounded East West Assist TPA Pvt. Ltd., in January 2002 and procured a license in India to service Hea lth Insurance claims and provide assistance to Indian policyholders from the IRDA (Insurance Regulatory & Development Authority) in May 2002. Mahajan’s main goal has been to stress on quality not quantit y, and has been driving gradual business increase over years due to his personal intervention to deta il, dynamic control, striving for highest levels of customer satisfaction, an employee centric approach and keeping in mind strong business ethics and most importantly the core values of the East West Group.

His most recent focus and success has been involvement as Ownership and Management team member of a Large TPA in Middle East (Dubai) Maxcare ME LL C since October 2012, where he is currently spearheading a JV/Acquisition of his TPA by one of the largest Insurers and Reinsurers in the Region to form a larger In-House TPA which would have strateg ic focus to service more than 10 countries in the region. His new TPA ‘Maxcare ME’ is providing Under writing support, Enrollment processing and Claims Administration to National Life & General Insurance Company of Oman amongst other large clients and have developed cutting edge technologies and innova tive products in the field of HMO Based Insurance Plans and Preventive Healthcare, which would be int roduced to the Indian market in the coming year after successful implementation and performance in the Middle East/GCC market. Key innovations done at Maxcare TPA: Claim Processing, Product Formulati ons and Network Negotiations, HMO Scheme, Preventive Healthcare Management, E-ClaimFilling, Coding-ICD and CPT, Electronic Medical Record Management System (EMRM), Medical Travel Assistance.

Key Strengths and Initiatives at East West Group :
  • Claims Processing for the largest Health & AccidentInsurer in India National Insurance Co. Ltd. &since 2004.
  • Claims settler for the 2ndlargest Health & Accident Insurer - United India Insurance since 2007.
  • Serviced over a quarter million Health & Accident claims.
  • 5 offices & a Network of over 3500 Hospitals Nationwide.
  • Secretary General, All India Association of TPA’s.
  • Executive council, All India Association of TPA’s.
  • One of the best Incurred Claims Ratio (ICR) in the Indian Health Industry @ 72%.
  • EClaim Healthexchange Cashless Network and Eclaim Filing.
  • Online Grievance Redressal.
  • Fully online claim processing and access to all stakeholders.
  • Expertise in bulk OP Claims and TMGP – Tailor MadeGroup Mediclaim Policies servicing.
  • ECard and Online Enrollment processing.
  • Fully Web and SMS enabled tracking.

Leading clients serviced:

National Insurance, United India Insurance, New Ind ia Assurance, Oriental Insurance, Glaxo Smithkline Beecham, Tata Power, AVL India, National Building C onstruction Corp., SMS Seimag India, HCL, Bajaj Capital, Ericsson, US Aid, Oxfam, Lufthansa, Infome dia, GAP, GE, TV Today , India TV Network, Honda, BBC World, YKK, ABB, Allied Domecq, Gillette, India n Oil, ONGC, ESPN

Mr. D. B. Malik
Group Consultant

Was Managing Director - LPA, & General Manager - GIC
Msc, AIII

Mr. K. S. Nair
Chief Administrative Officer

Was Manager – United India Insurance Co. Ltd.
Has been Consultant to Rolls Royce, Balarpur, Jagson Airlines, Ansaldo Etc.
Msc, AIII, IRDA 100Hours (ASCE-TPA Course)
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East West Assist Private Limited:

Escalation Matrix



OPERATIONS
Map here
97, Manekshaw Road, Sainik Farms, New Delhi-110068

10, lines
1800-103-7576 (National Toll Free Line)
29554348, 29554349, 29551129
29552543, 29552544, 29552545, 29552546,47222666
29554130, 47222641 ,47222640 (Fax) 02266466900 (e Fax)

CORPORATE OFFICE
Map here
37, Prithviraj Road, New Delhi-110011
Email: assistance@eastwestassist.com
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Name Designation Email ID’s
Parikshit Mahajan Director & CEO pmahajan@eastwestassist.com
K. S. Nair CAO assistance@eastwestassist.com , ksn.insurance@gmail.com
Neeraj Batra Sr. VP nbatra@eastwestassist.com
D.P Ghosh Sr.G.M. dpghosh@eastwestassist.com
G.S.Sharma GM gssharma@eastwestassist.com
Dr Kausar M.D Chief Medical Officer drduggal@eastwestassist.com
Umang Palta AGM umang@eastwestassist.com
Sabina Sehgal Senior Manager Claims sabina@eastwestassist.com
Stuti Singhal Account-Manager stuti@eastwestassist.com
Jai Shankar Asst. Manager-Card Deptt. shankar@eastwestassist.com
24 Hour Help Desk   helpdesk@eastwestassist.com
Phone Number
Tel: AIRTEL :- 47222666(100 line), MTNL:- 29554348/49, 29552543/44/45/46
Fax: 011-4722640/41, 011-29554130, 011-29553033 eFax: 022-66466-900
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