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East West Assist TPA Private Limited (IRDA License No.18) is a dedicated Third Party Administrator (TPA) Health Services, licensed by the Insurance Regulatory & Development Authority (IRDA) on May 16, 2002. It comes into the market backed by the vast experience and skills of the East West Group.

The company provides third party administration in healthcare services, which include designing medical plans, administering healthcare claims and providing managed healthcare services to the Insurance Companies and Corporations.

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Leadership

Dr N. P. S. Chawla

Director

Dr D. K. Chawla

Program Director

Mr. Parikshit Mahajan

Chairman & Managing Director

Mr. Neeraj Batra

Chief Executive Officer
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Executive Team

Mr. K. S. Nair

Chief Administrative Officer

Mr. G.S. Sharma

A .V. P

Dr. Kousar Azam

C.M.O.
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Insurance Company Past and Present
United India Insurance Co. Ltd. National Insurance Co. Ltd.
Oriental Insurance Co. Ltd. New India Assurance Co. Ltd.
Corporates Past and Present
A.G. Furnace Improvements Aakriti Advertising ABEL LUKE FACILITIES
ABH International Packers & Movers ACK IMAGING TEK PVT LTD ADI MEDIA PVT LTD
Aditya Interseas Pvt Ltd ADVANCE INDIA PROJECTS LTD. Advance Surfactants (India) Ltd.
Aerostar Helmets Ltd Ahluwalia Contracts (I) Ltd. AIR CHARTER SERVICES
Akebono Credit Akevono Credit Servives alka & sunil
All India Football Federation Alpha Thought tech.p.ltd. ALTRAN TECHNOLOGIES
Ambience Hospitality Mgmt.(P) Ltd American Devices ANG AUTO LTD.
ANJALI SINGH ANNI Network PVT. LTD. Apple Pharmacy
APURV WELFARE SOCIETY ARCHITECT CONSULTANTS Artifacts india
ARVS CONSTRUCTIONS P LTD Aryan Groups Ascent Construction
ASHISH GHOSH & ASSOCIATES Associated Indian Exports At Home India PVT. LTD.
Aureole Inspecs (i) Pvt.Ltd. AVCO CONSULTANCY SERVICES Avl India (P) Ltd
AYURVET LTD. B.A.G. FILMS & MEDIA LIMITED B.B.C. WORLD TRUST SERVICE
B.R. Agrotech Ltd. BARING PRIVATE EQUITY BELKIN INDIA PVT.LTD
Better Choice Better Choice International BHARAT INSECTICIDES L.H
BHARAT INSECTICIDES L.K. BHARAT INSECTICIDES LTD. BHARAT RASAYAN LTD.
Bharatiya Janata Party, Central Office Big India Malls Pvt.Ltd BIOREX HEALTHCARE
BR.Agrotech Ltd. BREAKTHROUGH BUISNESS & TOURIST SERVICES
Business & Tourist Services C. M. S. PVT .LTD C.I.D.C
C.I.Of H&R.C(P) Cadtech Consultants (P) Ltd. CARECO SERVICES (P) LTD.
Celebi Delhi Cargo Terminal Mgmt. Centre for landwarfare studies Cepha Imaging(P)Ltd.
Charles Voegele Fashion (HK) Ltd Cherry Chemist Citizen Co-operative Bank Ltd.
COMMUNIQUE MKT. SOLUTIONS P.LTD Consultant CONTACT RECRUITMENT INDIA PVT.LTD.
Convex Digital COPERION IDEAL (P).LTD Corporate Insight
Countdown Tech Pvt. Ltd. Credible Mgmt. Solutions P Ltd. Cyberq Consulting Pvt. Ltd.
D.H.L.I DBH International Delhi Catholic Archdiocese
Design Worx Infrastructure India P ltd Designwise India Pvt. Ltd. Dhanuka Agritech Ltd
DHARAMSHILA HOSP. and RES. CN. DHR Holding India Pvt. Ltd. Digital Radio Broadcasting Group
DR.SHIKHAS NUTRI-HEALTH DYNAMIC MARKETING SERVICES E. W. M. C. Pvt ltd
ECOS (I) Mobility And Hospitality EMBASSY OF ISRAEL EMRALD PHARMACHEM
Emralda pharmachem EMTRC CONSULATANTS PVT.LTD. ENGLISH INDIAN CLAYS
Etechaces Mkt.& Consulting P Ltd Eurasia Publishing House Ex-Servicemen A.T. S.Ltd.
FEDERAL MOGUL AUTO. FENA (P) LIMITED FICCI RESEARCH & ANALYSIS CENTRE
Firepro Wireless & Tech. (P) Ltd. FLUKE SOUTH EAST ASIA PTE LTD. Fly By Night
Fore School of Mangt. Forstaffing FR. AGNEL SCHOOL
FSP GADAKHOR & GREENFIELD JHOOGIES Gallus India GANGA RAM HOSP.
GAP International Ghosh Khanna & Co. GKC Management
GKC MANAGEMENT SERVICES Glaxo Smithkline Asia Pvt. Ltd. GLAXO SMITHKLINE CONSUMER HEALTHACARE LIMITED
GLOBAL CALIBRATION Glyph International Ltd. God Gift Properties Pvt. Ltd.
Golden Greens Golf & Resorts Ltd Golden Peakock Overseas GPS India unit of Air Charter Services
Grotech Landscape Developers Guddu Investments (Pondi)(P) Ltd. Happily Unmarried
Harsh International Chaini Khaini Harvest Gold Industries HCL Corporation Ltd.
HCL Infinet HCL INFOSYSTEMS LTD HCL INFOSYSTEMS LTD(INSYS DIVISION)
HCL INFOSYSTEMS LTD(PERIPHERIAL DIVISION) HCL Infosystems Ltd. (DMS) HCL Infosystems Ltd. (O.A.)
HCL Security Ltd. Hero Exports HI-TECH ENGINEERS
HMSC LEARNING PVT LTD Honda R and D Ind.Pvt.Ltd. I Discoveri Education
IBI Consultancy (I) P. Ltd. India TV Interactive Media (P) Ltd. India TV News
Indian city properties Ltd. Indo-Dan Lamp Shades Pvt. Ltd. INDUS CREATIVE ADVERTISING PVT. LTD.
Indus Union Innovative Solutions Institute Of Apparel Mang.
Intercity Carriers Pvt. Ltd. INTERNATIONAL TRADE HOUSE Intertek India
ISTS INFOTECH SOLUTIONS J.Sons Co. Ltd. Jagriti A Pioneering Society
JAGUAR OVERSEAS JAY POLYCHEM INDIA LTD Jenson & Nicholson (i) Ltd
Jetfleet Pvt. Ltd. JHM INTERSTATE HOTELS Jindal Industries Ltd.
JMV Earthing Equipment (P) Ltd. Js Control & Automation KANTHWAL SERVICES
KATHA Kazstroy Engg.Ind Pvt.Ltd KBG Associates Finance
KCC Institute of Tech. & Manag. KOTTAGE INDIA KRBL LIMITED
Krishna Hiring Co. Kssiipl (Ket Pvt. Ltd.) Kusum International
Laxmi Enterprises LAYAN FLEXI SOLUTIONS LEA Associate South Asia (P) Ltd
Lexis Nexis Lotus Herbals Ltd Luxor Writing Insturments (P) Ltd
M.Sperfact colour M/S Auro Sugar Pvt. Ltd. M/S B.R. Agrotech Ltd.
M/S BHARAT INSECTICIDES LTD. M/S BHARAT RASAYAN LTD. M/S BR AGROTECH LTD.
M/S DR CHUGH DENTAL CENTRE M/S E MEDIA SOLUTIONS M/S ELIXIR DE GOLF (P) LTD.
M/S FOCUS DAIRY PVT. LTD. M/S India International Exporters M/S JAGUAR OVERSEAS LTD
M/S M.R. JUNEJA (I & S) PVT. LTD. M/S NKS LOGISTICS M/S Profreight Cargo System
M/S Sco Software(i)p.ltd. M/S Sentinels Security Pvt.Ltd. M/S Sutron Corporation
M/S TECHNOMEDIA SOLUTION P.LTD M/S VINITECH CONSULTANTS M/s. Integral Bio Sciences Pvt. Ltd.
M/s. Trade Links Pvt. Ltd. Magnum International Trading Co. Malankara Catholic Bishop House
Manav Foundation MANGALAM ENERGY DEV. CO. P.LTD Manglam Energy Dev. CO. P. LTD
Mansarover Builders Maranatha India MASCOT MANAGEMENT (H.R.D)
MAXOP ENGINEERING PVT. LTD. Meridian Mobile Pvt. Ltd. Meta Design Solution
Meta Design Solutions Metso Minerals Pvt. Ltd. Miditech Private Ltd.
MIDLAND CALIBRATED MILLENIUM CONSTRUCTION P. LTD MITA INDIA PVT. LTD.
Mitsoni Appliances MMC TECNICA PRIVATE LTD. MMI ONLINE LIMITED
Morphogenesis Arc. Studio MOTHER DAIRY MPG INDIA PVT LTD
MRJ STEELS PRIVATE LTD. Multi Color Steels India (P) Ltd. Multi Color Steels Pvt. Ltd.
N R SWITCH N RADIO SERVICES N.B.C.C LTD N.C.Of YMCAs Of India
Nacre Hr Outsourcing Pvt. Ltd. NARULA ASSOCIATES NDPL
NDPL (FRCS) NDPL (VSS) Neb Sarai Extn Area Velfare Society
Net Customer India Network Tourism & Hospitalities NEW DELHI YMCA
Nice Computers Nini Nanda Nirman Consultants
NMS Communications Int. Corp. NOVA INTEGRATED SYSTEMS LTD. Novel Electronics Pvt. Ltd.
NTN NEI MANUFACTURING OKTA INTERNATIONAL OLD WORLD HOSPITALITY (P) LTD
ONGC PETRO ADDITIONS (L) Orkash Services Pvt. Ltd. Oxfam India
Panasonic India Pvt. Ltd. PAPER THEATRE Parragon Publishing India
Partminer Information People Strong HR Services Perfect Colour Digital Prints (P) Ltd.
PHILLIPPINES EMBASSY PIONEER POLYLEATHER PVT LTD Pivot Multifar Indl. Ser.Ltd.
Planned Social concen Planned Social Concern Platformone India Pvt. Ltd.
PNB- Housing Finance ltd Power Printers Precious Hospitality & Leisure
PricewaterhouseCoopers Pvt. Ltd. Prodigii Ecall Pvt. Ltd. Profreight International
QL2 SOFT.(I) P.LTD R.C.D.F.L. R.D.M Pvt Ltd
R.K. Clearing Pvt.Ltd. R.R. & Co. R.S.B. Systems P. Ltd.
Radical Softnet P .Ltd RAHEJA DEVELOPERS PVT. LTD. Rahul Services
Rajindra Ravindra Prin. RAMPUR HYDRO POWER LTD Rapid Healthcare
Red Eagle Shipping.A Rich Technologies Richmond Leisure & Hotels
S & G Engineers S & G Engineers. Pvt. Ltd. S. Chand & Co. Ltd.
S.Chand Technologies S.D.CO-OPERATIVE MILK PROD. S.K. INDUSTRIES PVT. LTD.
SAFAL NATIONAL Safron Pharmaceuticals (P) Ltd. Saipem Triune Eng.
Sample Samrat Electronics Sanchit Agros
Sarvodaya Medical Store SARVODAYA SANSKRITI ASHRAM SAVE THE CHILDREN - FINLAND
Servvel Ydyog Pvt Ltd SGM Packaging Industries SHAH TC OVERSEAS PVT. LTD.
SHARDA MOTOR INDUSTRIES LTD Shree Balaji Solutions Shree Steel Industries
Shree Vasu Automobiles Ltd. SHRIRAM CALBE PVT. LTD Shyam Indus Power Solution
SILVER SERVICE SINGER INDIA LIMITED SKIPPER ELECTRICALS (I) LTD.
SMS INDIA (P) LTD Social Health Care Society Sokkia India Pvt. Ltd.
SOS FSP DAYALNAGAR SOS FSP GURUKUL South Eastern Carriers (P) Ltd.
Spectrum Technoprojects Pvt. Ltd. Spenta Multimedia SSN TRUST
Sterling Automobiles.P.Ltd STRATEGIC VALUE PARTNERS STYX Back Office Services(p) ltd.
SUN MANPOWER SUPER AUTO SALES super screw p. ltd.
Suraksha SPHL Sutron Corporation Sutron Hydromet
SVAR Plastics Pvt. Ltd. Swastik Food Solutions Swati Films
T & T MOTORS LTD Tack Innovations Tack Innovations India P. Ltd.
Talentpact Info Systems P. Ltd. Tangence Solutions Tata Power Delhi Distribution Ltd.
Telecare Netwok (i) Pvt. Ltd TELEECARE NETWOK TELEFCARE NETWORK
Texaco Overseas Pvt. Ltd. THE WATERBASE Ltd. Theotech Project Services
TIP TOP GENERAL AGENCIES (P) LTD. TOPCON SOKKIA INDIA PVT. LTD. TOWERBASE SERVICES Pvt Ltd.
TPDDL (FRSR) TPDDL (VSS) TRANS WORLD RADIO - INDIA
TRANSLOG SERVICES Trigon Tooling Solutions Trillenium Enerflom Ltd.
TRISOFT SYSTEM PVT. LTD. Triune Energy Services Pvt. Ltd. TV TODAY NET.
U.P. TWIGA FIBERGLASS LTD UCG Mancons Pvt. Ltd. UEI GLOBAL EDUCATION (P) LTD.
Umesh Chand & Co. Unger India Pvt Ltd Unihorn India Pvt. Ltd.
Universal Digital USHA BRECO LIMITED UTTAM SCHOOL FOR GIRLS
UTTRAKHAND UTHAN SAMITI V.A.P. ELECTRIC CO. Validor Capital (I) Pvt Ltd
Varsed Detectives & Securities (P) Ltd VASANT VALLEY SCHOOL Venus Manufacturing
VFC ENGINEERING Vikas Export Industries Visual Technology
WAL ASR IMAMIA TRUST (REGD) WAPCOS LIMITED Watco India P. Ltd.
Waysin Telecom Pvt. Ltd. Winner Sports (P) Ltd Withya Consulting Pvt. Ltd.
Woodrap Corporation XCITE COMMUNICATION Yatra Online
Zeppelin Mobile System zunaina country homes YKK INDIA PVT.LTD
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  • Operations run by Highly Experienced Doctors and Emergency Medical Technicians

  • Not a Call Centre but an Alarm Centre
  • Calls taken by Claims specialists from Insurance Companies, not Inexperienced College Graduates
  • Tried & Tested Care Provider Network built over 42 years.
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Value Proposition:Operations
  • Cashless treatment at Networked Hospitals across the country.
  • Access to a 24-Hour Alarm Centre assisted by a National Toll Free Line.
  • Round-the-clock Ambulance Referral Service.
  • Cost Containment, Control and Utilization Reviews.
  • A Health Assist Photo ID Card provided to each insured member.
  • Access to advice by our Experienced Medical Officers over the phone 24 x 7 x 365.
  • Arranging for House Calls.
  • Access to medical information and advice through the internet.
  • Electronic Claims Processing on the tailor made iCLAIMS web based System .
  • Follow up with the Care Providers at all times in order to ensure prompt processing of reports.
  • Obtaining feedback from The Insured, The Insurance Agents & Brokers, and Insurance Company, pertaining to quality of service rendered by East West Assist and its Care Provider Network.
  • Overall case management and Third Party Administration.
Value Proposition:Doctor to Doctor Monitoring
Concurrent Review
  • Monitoring & Management of each claim at Network Hospitals across the country as it arises, by our in-house team of Experienced Medical Officers (Doctors).
Critical Care Monitoring
  • Monitoring critical care patients on a daily basis by our in-house team of Medical Officers in order to monitor medical costs and to ensure optimal medical care.
Retrospective Review
  • Follow up of the each case with Network Hospitals and their doctors on presentation of bills in order to achieve higher degree of cost containment.

Dr N. P. S. Chawla
MBE, MBBS, FRCP, FICC,FIAMS, FACC

Dr N. P. S. Chawla graduated from AIIMS in 1960 and is a practicing physician and cardiologist in Delhi. After postgraduate studies abroad at the Royal College of Physicians in Edinburgh, Harvard Medical School, Boston and the University of Texas Southwestern Medical School in Dallas. He returned to start his practice in Delhi in 1969 as a Consultant Physician and Cardiologist. In 1970 he did his first Air ambulance and Commercial Airline Transfer of patients. Since then he has been providing services to the local and international travelling community in the country.

In 1973 the East West Medical Center a hospital in New Delhi, was started. Subsequently in 1987 East West Rescue was created, whose prime function was to assist international insurance companies whenever one of their insured required medical assistance in the Indian Subcontinent.

Dr. Chawla over the years has supervised over:
  • 10000 (Four thousand) patient transfers by commercial airliners and,
  • 3000 air ambulance & helicopter transfers worldwide.,
  • 6000 (two thousand) long distance road ambulance transfers ,
  • 70000 (Thirty thousand) medical assistance's to various international companies.

Dr. Chawla has been president of the Indian Medical Association in 1985 and is the author of "The Penguin Family Medicine Encyclopedia". He has written articles for numerous medical journals and presented original research papers both nationally and internationally.

Position
  • Director, East West Assist TPA Private Limited, New Delhi, India ,
  • Managing Director, East West Rescue Pvt. Ltd., New Delhi, India .,
  • Medical Director, East West Medical Centre, New Delhi, India,
  • Medical Director, India Air ambulance, New Delhi, India .
  • President, AIIMS - Alumni Association

Panel physician
  • Embassies American, Australian High Commission, Argentina, Austria, British High Commission, Canadian High Commission, Danish, Finland, German, Irish, Israeli, Italian, Japanese, Netherlands, New Zealand, Norwegian, Singapore, Swedish
  • Airlines Air Canada, British Airways, Canada 3000, Delta, Pan American, Swissair, Lufthansa, United Airlines
  • Government & corporations Bechtel, BHP, CARE, Dupont, Continental Foundation, Flour Daniel, Nabha Jakri Joint Foundation, United States Department of State, United Nations, Uri Civil, World Bank, UNHCR, UNDP, UNICEF, Shell, Seagrams
International Assistance Companies
  • Australia /New Zealand - Access 24, Covermore, Customer Care, First Assistance, Omega, IMAN, Universal Assistance, World Care
  • Argentina - C, Universal Assistance
  • Austria - Coris, Tyrolean Air Ambulance, Austrian Air Ambulance
  • Belgium - ARC, C, Eurocross, Eurocall, Inter Assistance, ISIS, Touring Assistance
  • Canada - Assure Assistance, Worldwide Assistance, World Care Assistance
  • Denmark - Euro Alarm, European Travel Insurance, International Health Insurance, Kompas, Mayday, SOS Copenhagen, Nordic Assist
  • Finland - EMA, Euroflight, Medevac Partners, Sampo, Whuri
  • France - A +, AMI, AXA, CEA, CGS, Contact Assistance, Coris, Elvia, Fidelia, Guarenti, Gesa, IMA, Mondial, Medic Air, SFA, TMS, UAP
  • Germany - ADAC, German Air Rescue, ICAM, Malteser, Medicus, M ercur, ORAG, Rhein- Main Assistance, Roland, SFA
  • Greece - C, Interamerican Assistance, Gamma Assistance
  • Hungary - Atlasz Italy AIDE, AMI, Coris, Elvia, Filo Diretto, Ital
  • Ireland -Allianz, Alpha
  • Israel - ACA, Arkia, Ararat, Clal, Ilit, Femi, Shiloah, Shalom om
  • Japan - Ace, Tokio Marine, SOS Tokyo, Yasuda
  • Malaysia - Trans-world Assist
  • Netherlands - ANWB, Elvia, Eurocross, Interpartner, ISIS, OHRA, Omni Care, Schade Alarm Services, SOS International
  • Norway - Norwegian Air Ambulance
  • Philippines - Ibero
  • Portugal - ADA
  • Russia - Coris Express
  • Singapore - AEA, Coris, Gesa, Heng-Gref, International SOS, Mon dial, RIMA, World Access
  • Spain - Celta, Europea, Ibero, Mapre, RACC, Wintherthur
  • Sweden - Folksam
  • Switzerland - Medicall, Rega, Supra Assistance, Swiss Touring Club Wintherthur
  • Thailand - Euro-center
  • U.K. - Alert Assistance, Alpha, Assistance 2000, Cega, Direct Line Assistance, Europe Assistance, First Assist, First Class Assistance Services, Global Response, Green Flag, Healix, IMR, Inter Group, Inter Partner, King fisher Assistance, Lifeline, Medex, Medicall, Mercury, Mondial, Omega, Premier A ssistance, SFA, Specialty Assistance, TAS, Transcare, TMS, Worldwide Assistan ce, Voyagers
  • USA - AIG, American International Assistance Services, Kalitta, Intercontinental Medical, MAS, Medex, Medpass, Mutual of Omaha, On Call, SOS, World Access
  • Others - Aeroflot, Bechtel, CFJV, General Electric, Eco Adventures, Erikkson, Dupont, Flour, Daniel, IKEA, Mercury Travels, Motorola, NJJV, Numerous small groups of (both local and foreigners) tourists trekking or mountaineering in the Himalayas, Schlumberger, Shell, Snow Leopard, Uri Civil, VSO,Yorkshire TV (for Discovery channel)

Dr D. K. Chawla
MBBS, FCGP, MIAMS, DNB, MNAMS

Dr D. K. Chawla is a practicing physician since the past 23 years, and a specialist in Internal Medicine. She has worked in both government and private hospitals, such as Safdarjung Hospital, All India Institute of Medical Sciences, Sir Ganga Ram Hospital and the East West Medical Center. Dr Chawla received a gold medal for the F.C.G.P. examinations in 1996. Dr Chawla has worked in capacity of Program Director with East West Rescue Private Limited for six years and was involved with coordination of medical assistance, medical consultation, overall supervision and control of business, arranging for scheduled repatriations and delivering presentations and working papers at internationally acclaimed conferences and delegations. Dr. Chawla is actively involved in leading and developing new areas for her company and backing it by her vast medical knowledge, skills, integrity and supervisory capabilities.

Position
- Director, East West Assist TPA Private Limited, NewDelhi, India
- Program Director, East West Rescue Pvt. Ltd., New Delhi, India

Panel physician
She is a panel physician for the United States Embassy, Lufthansa, Swissair . She has been coordinating medical assistance for international insurance companies for the past 6 years and supervises training of staff involved with medical assistance.

Other contributions
Dr Chawla is also the author of ‘Travel Health, A Guide For The Indian Subcontinent’ published by Penguin India and a Co-author of ‘Emergency Medical Services and Disaster Management published by Jaypee Publishers. Both of the above books were released in 2001. In addition Dr. Chawla has also contributed articles for international medical journals.

She also conducts First Aid & CPR (Cardio Pulmonary Resuscitation) certification training courses for a large number of Corporates, MNC's, NGO's, Airline's and other leading organisations. Her First & CPR training courses are also delivered as a general awareness and educational programs as community service.

Key clients serviced
Some of the leading clients which Dr D. K. Chawla has serviced are as under:

United States Embassy, Australian High Commission, Lufthansa, Swissair, British Airways, British High Commission, Continental Foundation, Adventure Tour Operators, Canadian High Commission, German Embassy.

Mr. Parikshit Mahajan
Chairman & Managing Director

Parikshit Mahajan is an ex-research analyst, who was a member of the Mergers & Acquisitions team of KPMG's Corporate Finance Division in New Delhi. He was actively involved in arranging for strategic investment, project funding and research in various segments across many Industries, conducting business valuations, transaction advisory and business development. Mahajan has graduated with Honors in Commerce and Management from University of Delhi in 1996 after which he worked in PricewaterhouseCoopers (Erstwhile Coopers & Lybrand and was present there during PwC Merger), New Delhi in the Assurance & Business Advisory Services (ABAS). During his term with PwC he pursued Accountancy and Audit for a period of 4 years registered with the Institute of Chartered Accountants of India. He has had a host of extensive training course’s ranging from Health Insurance Claims, Underwriting and Business Modeling and has served a large number of top Fortune 500 MNC clients specifically in the Insurance Sector.

After his tenure with KPMG, Corporate Finance, he founded East West Assist TPA Pvt. Ltd., in January 2002 and procured a license in India to service Health Insurance claims and provide assistance to Indian policyholders from the IRDA (Insurance Regulatory & Development Authority) in May 2002. Mahajan’s main goal has been to stress on quality not quantity, and has been driving gradual business increase over years due to his personal intervention to detail, dynamic control, striving for highest levels of customer satisfaction, an employee centric approach and keeping in mind strong business ethics and most importantly the core values of the East West Group.

His most recent focus and success has been involvement as Ownership and Management team member of a Large TPA in Middle East (Dubai) Maxcare Middle East LLC Dubai (www.maxcareme.com), which would have strategic focus to service more than 10 countries in the region. His new TPA ‘Maxcare ME’ is providing Under writing support, Enrollment processing and Claims Administration to National Life & General Insurance Company of Oman amongst other large clients and have developed cutting edge technologies and innovative products in the field of HMO Based Insurance Plans and Preventive Healthcare, which would be introduced to the Indian market in the coming year after successful implementation and performance in the Middle East/GCC market.

Key Strengths and Initiatives at East West Group :
  • Claims Processing for the largest Health & AccidentInsurer in India National Insurance Co. Ltd. & since 2004.
  • Claims settler for the 2nd largest Health & Accident Insurer - United India Insurance since 2007.
  • Serviced over a quarter million Health & Accident claims.
  • 5 offices & a Network of over 3500 Hospitals Nationwide.
  • Secretary General, All India Association of TPA’s.
  • Executive council, All India Association of TPA’s.
  • One of the best Incurred Claims Ratio (ICR) in the Indian Health Industry @ 72%.
  • EClaim Health exchange Cashless Network and Eclaim Filing.
  • Online Grievance Redressal.
  • Fully online claim processing and access to all stakeholders.
  • Expertise in bulk OP Claims and TMGP – Tailor MadeGroup Mediclaim Policies servicing.
  • ECard and Online Enrollment processing.
  • Fully Web and SMS enabled tracking.

Leading clients serviced:

National Insurance, United India Insurance, New India Assurance, Oriental Insurance, Glaxo Smithkline Beecham, Tata Power, AVL India, National Building Construction Corp., SMS Seimag India, HCL, Bajaj Capital, Ericsson, US Aid, Oxfam, Lufthansa, Infome dia, GAP, GE, TV Today , India TV Network, Honda, BBC World, YKK, ABB, Allied Domecq, Gillette, Indian Oil, ONGC, ESPN

Mr. D. B. Malik
Group Consultant

Managing Director - LPA, & General Manager - GIC
Msc, AIII

Mr. K. S. Nair
Chief Administrative Officer

Manager – United India Insurance Co. Ltd.
Has been Consultant to Rolls Royce, Balarpur, Jagson Airlines, Ansaldo Etc.
Msc, AIII, IRDA 100Hours (ASCE-TPA Course)

Mr. Neeraj Batra
Chief Executive Officer

Neeraj Batra is an Electrical Engineer by qualification and has served many organisations after passing out from Engineering college. He has been actively involved in key positions in Fortune 200 (500) companies of the world and learnt their systems and processes which have been adopted by other companies now, 20 years later. His trainings such as SMWG (Self Managed Work Group) and LTQ (Leadership Through Quality ) in these companies have helped in him in becoming a successful professional and has contributed to all the companies he worked with, in achieving their goals and objectives.

OTIS Elevators (a company of United Technologies Group), Modi Xerox, Canon New Zealand and HCL are the companies with Global presence that he has worked with in various capacities and achieving highest standards of professionalism while working for them.

Neeraj Batra, joined East West Assist Group in 2004 as General Manager – Corporate Servicing and has brought with him rich and varied MNC experience needed for a start up company to achieve its goals and objectives through clear vision and mission. East West Assist TPA is a Third party Administrator licenced by IRDA and is engaged by Insurance companies for providing cashless health services to its policy holders. As a start up team member of East West he climbed the ladder of success under an able and dynamic leadership of its current CMD, Mr. Parikshit Mahajan.

The revenues have since increased manifold and is now rubbing shoulders with its large contemporaries.

Key Strengths and Initiatives at East West Group :
  • Processing claims for the National Insurance Co. Ltd. & since 2004 and United India Insurance since 2007.
  • Managing 5 offices & a Network of over 3500 Hospitals Nationwide.
  • Increased PAN India Region alotment and claim settlement penetration.
  • Maintained sustainable Incurred Claims Experience.
  • Expertise in servicing bulk OP Claims processing for TGMP Policies.
  • Online Grievance Redressal, and moving towards automated process.
  • Fully online claim processing and access to all stakeholders.
  • Expertise in bulk OP Claims and TMGP – Tailor MadeGroup Mediclaim Policies servicing.
  • Pivotal role in selection and training of eligible candidates during the recruitment process.
  • Unique and implementable allocation of SPOC’s and RM’s per underwriting office of Insurers.
  • Maintaining ECard and Online Enrollment processing.
  • Sucessfully Launched EWA Claims App for ios, android and windows mobile.
  • Providing sustainaible growth and development wholistically to the TPA business.
  • Regulatory and compliance team leader.
  • Building systems, processes and IT in order to enable auto adjudication in the coming year.

Leading clients serviced:

National Insurance, United India Insurance, New India Assurance, Oriental Insurance, Glaxo Smithkline Beecham, Tata Power, AVL India, National Building Construction Corp., SMS Seimag India, HCL, Canon, Xerox, Bajaj Capital, Ericsson, PricewaterhouseCoopers, Thappar Group, Leading Embassies and Consulates, Luxor, Jaguar, Oxfam, Jenson & Nicholson, PNB Housing Finance, Jindal Industries, Singer, Lufthansa, Infomedia, GAP, TV Today, India TV Network, Honda, BBC World, YKK, ONGC.

Neeraj Batra is dynamically handling key clients of the insurance company and is playing a vital role in its company’s endeavour in achieving higher goals and objectives.
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State Name
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Note: Please download claim form for download option in our website and upload with your all hospitalization bill's soft copy.

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East West Assist Private Limited:

Escalation Matrix



OPERATIONS
Map here
97, Manekshaw Road, Sainik Farms, New Delhi-110068

10, lines
1800-103-7576 (National Toll Free Line)
29554348, 29554349, 29551129
29552543, 29552544, 29552545, 29552546,47222666
29554130, 47222641 ,47222640 (Fax) 02266466900 (e Fax)

CORPORATE OFFICE
Map here
37, Prithviraj Road, New Delhi-110011
Email: assistance@eastwestassist.com
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Sno Updates Last Updated On
1 EWA TPA IOS App (New) 03-03-2015
2 EWA TPA Android App (New) 27-02-2015
3 EWA TPA Windows App (New) 27-02-2015
4 First Aid for Anyone Anywhere 20-01-2014
5 Health and Travel health 20-01-2014
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Name Designation Email ID’s
Parikshit Mahajan Chairman & Managing Director pmahajan@eastwestassist.com
K. S. Nair CAO assistance@eastwestassist.com , ksn.insurance@gmail.com
Neeraj Batra Chief Executive Officer nbatra@eastwestassist.com
D.P Ghosh A.V.P. (EDP) dpghosh@eastwestassist.com
G.S.Sharma A.V.P. (Claims) gssharma@eastwestassist.com
Dr MD Kousar Azam Chief Medical Officer drkousar@eastwestassist.com
Sabina Sehgal AGM (Claims) sabina@eastwestassist.com
Stuti Singhal Account-Manager stuti@eastwestassist.com
Jai Shankar Manager-Card Deptt. shankar@eastwestassist.com
24 Hour Help Desk   assistance@eastwestassist.com
Phone Number
Tel: AIRTEL :- 47222666(100 line), MTNL:- 29554348/49, 29552543/44/45/46
Fax: 011-4722640/41, 011-29554130, 011-29553033 eFax: 022-66466-900
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